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法的条件

サービス利用規約

If your country of residence or establishment is within the European Economic Area (“EEA”), Switzerland or the United Kingdom, the Terms of Service for European Users apply to you.

If your country of residence or establishment is outside of Australia, the EEA, Switzerland, and the United Kingdom, the Terms of Service for Non-European Users apply to you.

If your country of residence or establishment is within Australia, the Terms of Service for Australian Users apply to you.

EEA、英国、オーストラリア以外のユーザー向けサービス利用規約

本規約の第22条には、米国内のAirbnbに対して提起されるすべての請求に適用される、仲裁合意と集団訴訟の放棄が含まれています。注意してよくお読みください。

最終更新日:2024年1月25日

Airbnbをご利用いただき、ありがとうございます。

本サービス利用規約(以下「本規約」)は、Airbnbのウェブサイト、アプリケーション、その他の提供物(総称して以下「Airbnbプラットフォーム」)を利用する権利に適用される、お客様とAirbnbとの間の法的拘束力を持つ契約となります。本規約の「Airbnb」又は「当社」という表記は、付属文書1で説明されているAirbnb法人を指し、お客様の契約相手となります。

Airbnbプラットフォームは、ユーザー(以下「メンバー」)によるサービスの公開、提供、検索、予約を可能にするものです。サービスを公開して提供するメンバーは「ホスト」、サービスを検索、予約、又は利用するメンバーは「ゲスト」と定義します。ホストは宿泊施設(以下「宿泊施設」)、活動、現地ツアー、イベント(以下「体験」)、及びさまざまな旅行やその他のサービス(以下総称して「ホストサービス」といい、各ホストサービスが提供するものを「リスティング」という)を提供します。Airbnbプラットフォームの提供者であるAirbnbは、リスティング、ホストサービス、又は観光サービスを所有、支配、提供、若しくは管理するものではありません。Airbnbはホストとゲストの間で直接結ばれる契約の当事者ではなく、不動産仲介業者、旅行会社、又は保険会社でもありません。Airbnbは支払サービス利用規約(以下「支払規約」)に定められている場合を除き、いかなる資格においてもメンバーの代理人として行為することはありません。Airbnbの役割の詳細については、第15条をご確認ください。

Airbnbは、個人データの収集及び使用について説明するAirbnbの個人情報保護ポリシー、及びAirbnbの決済事業者(総称して「Airbnb Payments」)がメンバーに提供する決済サービスを管理するための支払規約など、本規約を補足するその他の規約及びポリシーを保持しています。

ゲスト規約

1. Airbnbでの検索と予約

1.1 検索 ホストサービスの種類、リスティングの種類、旅行先、旅行日、予約人数などの条件でホストサービスを検索できます。フィルターを使って検索結果を絞り込むこともできます。検索結果は、お客様の検索条件やその他の条件との関連性に基づいています。関連性では、料金、予約可能状況、レビュー、カスタマーサービスとキャンセル履歴、人気度、過去の旅行とお気にいりのリスティング、ホストの要件(例:最低、又は最大宿泊日数)などの要因を考慮します。検索結果についてはヘルプセンターをご参照ください。

1.2 予約 リスティングを予約する際、お客様はリスティング料金、Airbnbのサービス料オフライン料金税金、その他お支払いの際に指定される項目を含むすべての料金(総称して「合計金額」)を支払うことに同意したものとみなされます。ホストがリスティングページに設定しているものと異なる通貨でお支払いいただく場合、表示される料金は、Airbnbが定める通貨換算レートに基づいて算出されます。また、お客様は、Airbnb Paymentsを介して、Airbnbが損害賠償請求(第14条で定義)の金額を徴収するために、リスティングの予約に使用される支払い方法(支払規約で定義)に請求できることに同意するものとします。

お客様が予約確認を受け取ると、ホストサービスの契約(以下「予約」)がお客様とホストとの間で直接結ばれます。予約を行うことにより、お客様は契約条件に同意するものとします。契約条件には、本規約、並びに予約に適用されるキャンセルポリシー、及びリスティングページ若しくはお支払いの際に特定されたその他の規則、基準、ポリシー、又は要件を含むがこれらに限定されない、予約のすべての条件が含まれます。リスティングを予約する前に、これらの規約及び予約のすべての条件(すべての規則、基準、ポリシー、要件を含む)を含む契約条件を読んで理解することはお客様ご自身の責任となります。ホストサービスを提供する目的で、補助ホストと協力したり、チームの一員となったりしているホストもいることにご注意ください。

1.3 宿泊予約 宿泊予約とは、宿泊施設に入室し、占有し、使用する限定的な許可を指します。ホストは、それが (i) 合理的に必要であり、(ii) お客様とホスト間の契約によって許可されており、(iii) 適用法で認められた範囲において、お客様の滞在中に宿泊施設に再入室する権利を留保します。お客様がチェックアウト時間を過ぎて宿泊施設に滞在し続けた場合、ホストには適用法で認められた方法でお客様を退出させる権利があり、これには合理的な超過滞在のペナルティを科すことが含まれます。許可されているゲスト人数を超えて滞在することはできません。

1.4 体験及びその他のホストサービスの予約 体験又はその他のホストサービスの予約では、そのホストサービスへの参加、出席、又は利用ができます。お客様には、ご自身及び招待者が、最低年齢、習熟度、健康状態、若しくはその他の要件を満たしていることを確認する責任があります。お客様には、体験若しくはホストサービスへの参加、出席、又は利用に影響を及ぼす可能性のある医学的、又は身体的状況、又はその他の状況について、ホストに報告する責任があります。明示的に承認されている場合を除き、予約手続き中に追加ゲストとして含まれていない場合、お客様はいかなる第三者に対しても体験又はホストサービスへの参加を許可することはできません。

2. キャンセル、予約の問題、返金、予約の変更

2.1 キャンセル、予約の問題、返金 一般的に、お客様が予約をキャンセルする場合、返金額はその予約に適用されるホストのキャンセルポリシーによって決定されます。但し、特定の状況ではその他のポリシーが優先され、返金額が決定されます。不可抗力の事由によりお客様が予約をキャンセルする必要がある場合、Airbnbの酌量すべき事情ポリシーに基づき、一部又は全額返金を受けることができる可能性があります。ホストによるキャンセル、又は予約の問題(Airbnbの再予約および返金ポリシーで定義)が発生した場合、再予約および返金ポリシーに基づき、お客様は再予約のサポート、若しくは一部又は全額返金を受けることができます。特定のカテゴリのリスティングには異なるポリシーが適用されます。たとえば、体験予約の場合は体験ゲスト返金ポリシーが適用されます。対象となるもの、及びそれぞれの状況でどのような返金が行われるかについてはそれぞれの追加の法的規約又はポリシーをご確認ください。お客様は、カスタマーサービスに問い合わせることにより、Airbnbの決定に異議を申し立てることができます。

2.2 予約の変更 ゲストとホストは、Airbnbプラットフォームを通じて行うことに同意した予約変更、若しくはAirbnbカスタマーサービスに代行を指示することに同意した予約の変更(以下「予約変更」)について責任を負い、予約変更に伴う追加の金額、手数料、税金を支払うことに同意するものとします。

3. お客様の責任とリスクの想定

3.1 お客様の責任 お客様は、お客様自身の作為及び不作為に責任を負い、更に、宿泊施設、宿泊施設が所在しホスト及びゲストが宿泊施設に関連して法的に使用する権利を有するすべてのエリア及び施設(以下「共用エリア」)、体験、若しくはその他のホストサービスにお客様が招待する、又はアクセスを提供する第三者の作為及び不作為についても責任を負います。たとえば、これは (i) 宿泊施設(及び関連する個人財産)又は共有エリアを到着時の状態に戻して退去する責任、(ii) 合理的な損害賠償請求額をすべて支払う責任、及び、(iii) 誠実に行動し、他者を尊重し、常に適用法を遵守する必要があることを意味します。お客様が未成年者である追加のゲストの予約をする場合、又は未成年者をホストサービスに連れて行く場合は、お客様は未成年者の代理人として行動することが法的に許可されていること、そしてその未成年者の監督に対して単独で責任を負う必要があります。

3.2 お客様のリスクの想定 お客様は、多くの活動に固有のリスクが伴うことを認識し、Airbnbプラットフォーム及びコンテンツ(第9条に定義)へのアクセスと使用に起因するリスクを負うことに同意します。これには、宿泊施設への滞在、体験への参加、その他のホストサービスの使用、又は対面若しくはオンラインでのほかのメンバーとのやりとりが含まれます。これは、ホストサービスの内容を調べ、適切かどうかを判断するのはお客様ご自身の責任であることを意味します。たとえば、ホストサービスには病気、人身傷害、障害又は死亡のリスクがあります。お客様は、ホストサービスに参加することを選択することにより、自由意思に基づき、且つ、かかるリスクを認識した上で、リスクを負担するものとします。

ホスト規約

4. Airbnbでのホスティング

4.1 ホスト Airbnbは、ホストとなるお客様に対し、本規約に従ってお客様の宿泊施設、体験、又はその他のホストサービスをAirbnbの活気に満ちたゲストコミュニティと共有し、それによりホスティング収入を得るためにAirbnbプラットフォームを使用する権利を提供します。リスティングの作成は簡単で、ホスティング方法はお客様ご自身に委ねられています。各リスティングの料金、予約可能状況、規則はホストが設定します。

4.2 ゲストとの契約 Airbnbプラットフォームを通じて予約リクエストを承認、若しくは予約確認を受け取った時点で、お客様とゲストとの間に直接契約が結ばれ、お客様には、規約に従って、及びリスティングに記載されている料金に従ってホストサービスを提供する責任が発生します。また、お客様は、予約ごとにAirbnbのサービス料(及び適用される税金)などの適用される手数料を支払うことに同意したものとみなされます。Airbnbとお客様が別の方法に同意しない限り、Airbnb Paymentsは受取金からお客様にお支払いいただく金額を差し引きます。お客様がゲストとの補足的な契約に含める規約又は条件は、(i) 本規約、Airbnbの追加の法的規約ポリシー、及びリスティングで提供される情報と一貫したものであり、(ii) お客様のリスティングの説明欄で明確に開示されている必要があります。

4.3 ホストの独立性 Airbnbとお客様は、支払規約に記載されているAirbnb Paymentsが支払い回収の代行業者として機能する場合を除き、Airbnbの従業員、代理人、合弁会社、パートナーではなく、独立した個人又は団体としての関係となります。Airbnbはホストサービスに対する指示、又は管理をするものではなく、お客様は、ホストサービスを提供するかどうか、いつ提供するか、どのような料金で提供するか、どのような条件で提供するかについて、完全な裁量権を有することを理解するものとします。

5. リスティングの管理

5.1 リスティングの作成と管理 Airbnbプラットフォームでは、リスティングの設定と管理が簡単にできるツールを提供しています。リスティングには、ホストサービス、料金、清掃料金、リゾート料金、オフライン料金などのその他の手数料、及びゲスト又はリスティングに適用される規則若しくは要件に関する、完全且つ正確な情報が含まれている必要があります。お客様は、ご自身の作為又は不作為に責任を負うとともに、リスティング情報(カレンダーの予約可能状況を含む)とコンテンツ(写真など)を常に最新且つ正確に保つ責任を負います。お客様は、ホストサービスのための適切な保険に加入する責任を負います。その際は適用範囲の詳細と除外を含む保険期間及び契約条件を慎重に確認することをおすすめします。1軒の宿泊施設ごとに1件のリスティングのみを保持することができますが、1軒の物件に複数の宿泊施設がある場合は、複数のリスティングを保持することができます。あらゆる体験の提供には、Airbnbの体験ホスト向けの追加規約が適用されます。

5.2 法的義務の把握 お客様は、リスティング若しくはホストサービスに適用されるすべての法律、規則、規制、及び第三者との契約を理解し、遵守する責任があります。たとえば、家主や賃貸契約、又は住宅所有者やマンション組合の規則によっては、サブリース、短期賃貸や長期滞在を制限又は禁止している場合があります。市区町村によっては、都市計画やその他の法律により住宅物件の短期賃貸を制限しています。特定のホストサービス(短期賃貸、長期滞在、食事の準備、酒類の販売、ツアーの催行、車両の運転など)を提供するにあたり、事前にホストの登録、許可、免許取得が必要な法域もあります。地域によっては、お客様が提供を希望するホストサービスが全面的に禁じられている場合もあります。法域によっては、宿泊施設に滞在するゲストの登録が必要となる場合があります。ゲストの借地権とホストの追加の義務を法律で定めている法域もあります。たとえば、場所によっては家主・賃借人、家賃統制、立ち退きに関する法律が長期滞在にも適用される場合があります。地域の規則を確認し、提供予定のホストサービスにどのような規則が適用されるかを確認してください。Airbnbが提供する法的要件に関する情報はあくまでも参考情報の提供を目的としており、お客様は適用される義務を個人で確認する必要があります。お客様は、Airbnbのホストのプライバシー基準を含む、適用されるプライバシー法及び本規約を遵守した上で、ゲスト及びその他第三者の個人データを取り扱い、使用する責任があります。地域の法律がどのように適用されるかについてご不明な点がある場合は、必ず法律の専門家にお問い合わせください。

5.3 検索結果 Airbnbプラットフォームの検索結果におけるリスティングの順位は、次の主要なパラメーターを含むさまざまな要因に左右されます。

  • ゲストの検索パラメーター(例:ゲスト数、目的地、旅行の時期と期間、料金幅)
  • リスティングの特徴(例:料金、カレンダーの予約可能状況、画像の数とクオリティ、レビュー、ホストサービスの種類、ホストのステータス、Airbnbプラットフォームでこれまでにリスティングが公開されてきた期間、ゲストのエンゲージメントと人気度)
  • ゲストの体験(例:カスタマーサービス及びキャンセルに関するホストの履歴、予約のしやすさ)
  • ホスト及びリスティングの要件(例:最低又は最大宿泊日数、予約締切時間)
  • ゲストの好み及び履歴(例:過去の旅行、閲覧したリスティングとお気にいりのリスティング、検索をしているゲストの現在地)

Airbnbのモバイルアプリケーションとウェブサイトでは、表示される検索結果が異なる場合があり、また、マップビューでも異なる場合があります。Airbnbは、追加料金を支払うことで、検索又はAirbnbプラットフォーム上のその他の場所でホストにリスティングを宣伝することを許可することができます。検索結果にリスティングがどのように表示されるかを決定する要因や、現在の販促プログラム(あれば)、及び販促を受けたコンテンツを特定する方法についての詳細はヘルプセンターをご確認ください。

5.4 お客様の責任 お客様は、ご自身の作為及び不作為、及びホストサービスの提供にあたりお客様が参加を許可する第三者の作為及び不作為についても責任を負います。お客様は、ご自身の責任でリスティングの料金、規則、要件を設定します。お客様は、リスティングの説明にすべての手数料と料金を記載する必要があります。オフライン料金ポリシーで明示的に承認されている場合を除き、Airbnbプラットフォーム以外で追加料金や手数料を徴収することはできません。第三者アカウントの作成、レビューの提出、連絡先情報の提供、その他Airbnbプラットフォーム外ポリシーに違反するような行動をゲストに促すことはできません。

5.5 チーム又は組織でのホスティング お客様がチーム、企業、又はその他の組織の一部として補助ホスト又はホストと協力する場合、お客様は、お客様のホストサービスの提供に参加する各団体及び個人の作為及び不作為について、本規約に基づいてホストとしての責任を負うものとし、また、ホストサービスを提供するためにお客様が雇用する人員に本規約に基づくお客様の義務を通知する責任を負うものとします。お客様が第三者との間で規約を承諾するか契約を締結した場合、お客様は、ご自身のチーム、企業、又はその他の組織の代表として拘束力のある契約を締結する権限があること、そしてお客様が利用する各団体が設立されている該当地域の法律において良好な状態にあることを表明し、保証するものとします。お客様がその他の役割を果たす場合、お客様はかかる役割を実行する権限があることを表明し、保証するものとします。お客様が受取金の一部を補助ホスト又はその他のホストに送金すること、又は第三者に支払いを送金することをAirbnbに指示する場合は、お客様にそれを行うための権限が付与されている必要があり、また、お客様が提供する支払い金額と受取金情報の正確性について、ご自身で責任を負うものとします。

5.6 お客様のリスクの想定 お客様は、ホスティングに固有のリスクが伴うことを認識し、Airbnbプラットフォームへのアクセスと使用、ホストサービスの提供、又は対面若しくはオンラインでのほかのメンバーとのやり取りに起因する全リスクを負うことに同意するものとします。お客様は、Airbnbプラットフォーム並びにリスティング若しくはホストサービスに適用される可能性のあるあらゆる法律、規則、規制、義務について調査する機会があったこと、Airbnbによる法律声明に依拠していないことに同意するものとします。

6. キャンセル、予約の問題、予約の変更

6.1 キャンセルと予約の問題 一般的に、ゲストが予約をキャンセルする場合、お客様に支払われる金額はその予約に適用されるキャンセルポリシーによって決定されます。ホストであるお客様は、Airbnbの酌量すべき事情ポリシー又は適用法に基づく正当な理由なく、ゲストをキャンセルするべきではありません。お客様がかかる正当な理由なしにキャンセルした場合、Airbnbはキャンセル料及びその他の措置を科すことができます。(i) ゲストに予約の問題(再予約および返金ポリシーで定義)が発生した場合、(ii) 酌量すべき事情が発生した場合、又は(iii) 本規約第12条に基づき予約がキャンセルされた場合、お客様に支払われる金額から、Airbnbが返金又はその他の方法でゲストに提供する金額、及びキャンセルの結果Airbnbに発生するその他合理的な費用が減額されます。お客様にすでに支払いが行われた後にゲストが返金を受ける場合、又は返金額やAirbnbに発生するその他の費用がお客様の受取金の額を超えた場合、Airbnbは(Airbnb Payments経由で)今後の受取金から返金額を差し引くことも含め、かかる金額をお客様から回収できるものとします。お客様は、Airbnbの再予約および返金ポリシー酌量すべき事情ポリシー、及び本規約により、予約のキャンセル及び/又はゲストへの返金が許可されている場合には、かかるポリシー及び規約がお客様が設定するキャンセルポリシーに優先して適用されることに同意するものとします。これらのポリシーのいずれかに基づきAirbnbがゲストへの返金を合理的に予測する場合、返金決定が下されるまで、Airbnbはかかる予約の受取金の送金を遅らせることができます。体験をホストする場合は、体験キャンセルポリシー体験ゲスト返金ポリシー、及び異なるキャンセル料と措置が予約に適用されます。対象となるもの、及びそれぞれの状況で受取金がどのように扱われるかについては各ポリシーをご確認ください。

6.2 予約の変更 ホストとゲストは、Airbnbプラットフォームを通じて行うことに同意した予約変更、若しくはAirbnbカスタマーサービスに代行を指示することに同意した予約変更について責任を負い、予約変更に伴う追加の金額、手数料、税金を支払うことに同意するものとします。

7. 税金

7.1 ホストが支払う税金 ホストであるお客様は、適用法に基づき、適用されるVAT(付加価値税)又はその他の間接税、宿泊税、観光税、所得税、又はその他の税金(以下「税金」)を申告、徴収、納付、又は料金に含める義務を確認し、履行する責任があります。

7.2 Airbnbによる税金徴収と納付代行 Airbnbがホストの代わりに税金の徴収や納付を行う法域では、お客様は、Airbnbがお客様に代わって税金を徴収すること、又はかかる税金を関連する税務当局に納付すること、若しくはその両方を行うことを指示し、許可するものとします。Airbnbが徴収及び/又は納付する税金は、該当する場合、メンバーの取引記録に記載されます。徴収及び/又は納付された税金がメンバーの納税義務を完全に履行するために不十分な場合、Airbnbは、メンバーに追加の金額の支払いを求めることができます(将来の受取金からかかる金額を差し引くことを含む)。お客様は、Airbnbが徴収する税金に対する唯一の救済手段が、該当する税務当局からの還付であることに同意するものとします。お客様は、影響を受けるメンバーに事前に通知した上で、Airbnbが、いかなる理由でも、任意の法域内での税金の徴収及び納付を停止する権利を保持することを認め、同意するものとします。

7.3 税務情報 特定の法域では、税法により、お客様に関する税務情報の収集や申告、又は受取金からの源泉徴収、若しくはその両方が義務付けられている場合があります。お客様へ支払われる受取金から税金を源泉徴収する義務を裏付けるのに十分であるとAirbnbが判断する書類をお客様がAirbnbに提供しなかった場合、Airbnbは、十分な書類が提供されるまで、法律で要求される金額を上限として受取金から源泉徴収をすることがあります。お客様は、正確な税務申告を容易にするため、ホストサービスのVAT(付加価値税)、GST(物品・サービス税)、消費税、又はその他の税金に関する請求書、又は同様の文書をお客様に代わってAirbnbが発行できることに同意するものとします。

一般利用規約

8. レビュー

各ホストサービスの終了後、ゲストとホストはお互いのレビューを行うことができます。お客様のレビューは正確でなければならず、差別的、不快、誹謗中傷的であったり、本規約、適用法、又はAirbnbのコンテンツポリシー若しくはレビューポリシーに違反するその他の言語を含めたりすることはできません。レビューは、Airbnbによりその正確さを検証されたものではなく、不正確なもの、又は誤解を招くものである可能性があります。

9. コンテンツ

Airbnbプラットフォームの一部では、お客様はフィードバック、文章、写真、音声、動画、情報、その他のコンテンツ(以下「コンテンツ」)を提供することができます。お客様は、どのような形式や手段を使用するかにかかわらず、コンテンツを提供することで、Airbnbに対し、コンテンツのアクセス、使用、保存、コピー、変更、派生物の作成、配布、出版、送信、ストリーミング、ブロードキャスト、その他の利用について、非独占的、全世界的、ロイヤリティフリー、永続的、サブライセンス可能、譲渡可能なライセンスを付与するものとします。これは、既知又は未知のあらゆるメディア若しくはプラットフォーム、特にインターネットやソーシャルネットワーク上において、Airbnbプラットフォームの提供や販売促進を行うためのものです。コンテンツに個人情報が含まれる場合、当該コンテンツはAirbnbの個人情報保護ポリシーに基づき、適用されるデータ保護法令に従った用途にのみ使用することができます。Airbnbがコンテンツの作成費用を支払ったり、その作成を促進したりする場合、Airbnbがそのコンテンツを所有することがあります。その場合、補足条件や開示事項にはその旨が記載されます。お客様が提供するすべてのコンテンツは、お客様ご自身が単独で責任を負い、コンテンツを所有しているか、Airbnbに本規約に記載されている権利を付与する権限があることを保証するものとします。お客様のコンテンツが第三者の知的財産権やプライバシー権を侵害した場合は、お客様が責任を負うものとします。コンテンツは、特に、差別的、わいせつ、嫌がらせ、詐欺的、暴力的、及び違法なコンテンツを禁止するAirbnbのコンテンツポリシー及び差別禁止ポリシーに従う必要があります。お客様は、Airbnbがコンテンツを翻訳するためのサービス又は自動化ツールを提供することがあり、お客様のコンテンツがそのようなサービス又はツールを使用して翻訳されることに同意するものとします。Airbnbは翻訳の正確性又は品質を保証するものではなく、メンバーは自身でその翻訳の正確性を確認する責任を負います。

10. 手数料

Airbnbは、ホストとゲストにAirbnbプラットフォームを使用する権利に対する手数料(及び適用される税金)を請求することがあります。サービス料がかかる場合及びその計算方法に関する詳細な情報は、Airbnbのサービス料に関するページをご参照ください。適用される手数料はすべて、予約前にゲストに開示されます。Airbnbプラットフォーム上に別段の定めがない限り、サービス料は返金できません。Airbnbは、いつでもサービス料を変更する権利を留保し、料金の変更が有効となる前に、メンバーに対して料金の変更について通知を行います。サービス料の変更は、変更の発効日より前に行われた予約には影響しません。料金変更に同意されない場合は、第12条第2項に従い、いつでも本契約を解約することができます。

11. Airbnbプラットフォームの規則

11.1 規則 お客様は次の規則に従う必要があり、他者がこれらの規則に違反する又は規則を回避することを助けたり、誘引したりしてはなりません。

  • 誠実に行動し、他者を尊重してください。
    • 嘘をついたり、ものごとや人物に関する虚偽的な表現をしたり、他人のふりをしてはなりません。
    • 人とのコミュニケーションや交流の際には丁寧な態度を心がけ、敬意を払います。
    • 重複アカウントや重複リスティングを作成するなど、本規約、Airbnbの追加の法的規約ポリシー、又はAirbnbの基準の適用を回避しようとしてはなりません。
    • Airbnbの差別禁止ポリシーに従い、他者を差別したり、他者にいやがらせをしてはなりません。
  • Airbnbプラットフォームをスクレイピング、ハッキング、リバースエンジニアリング、危殆化、弱体化させてはなりません。
    • Airbnbプラットフォームからデータ又はコンテンツにアクセスしたり、データ又はコンテンツを収集したり、若しくは同プラットフォームと交信したりするためにボット、クローラー、スクレーパー、又はその他の自動化された手段を使用しないでください。
    • Airbnbプラットフォーム又はコンテンツの保護に使用されているセキュリティ又は技術的措置をハッキング、回避、削除、阻害したり、又は迂回しようと試みたりしてはなりません。
    • Airbnbプラットフォームを提供するために使用されるソフトウェアやハードウェアの解読、逆コンパイル、逆アセンブル又はリバースエンジニアリングを行ってはなりません。
    • Airbnbプラットフォームのパフォーマンスや適切な機能を損なう、又は悪影響を及ぼすような行為をしてはなりません。
  • 本規約又はAirbnbとの別の契約によって許可されている場合のみ、Airbnbプラットフォームを使用できます。
    • ほかのメンバーの個人情報は、本規約で認められている内容に従って、Airbnbプラットフォームを利用した取引を円滑に進めるために必要な場合にのみ使用することができます。
    • Airbnbプラットフォーム、Airbnbのメッセージ機能、又はメンバーの個人情報を使用して、メンバーの明示的な同意なしに商用メッセージを送信してはなりません。
    • Airbnbプラットフォームを通じて提供されるコンテンツは、お客様がゲスト又はホストとしてAirbnbプラットフォームを利用する上で必要な場合にのみ使用することができます。
    • コンテンツ所有者から許可を得ていない限り、若しくは本規約又はAirbnbとの別の契約でAirbnbから使用が許可されていない限り、コンテンツを使用しないでください。
    • 手数料や税金の支払いを回避するため、若しくはその他の理由で、Airbnbプラットフォーム外での予約や支払いを要求、実行、又は受諾してはなりません。例外についてはオフライン料金ポリシーをご確認ください。
    • Airbnbの許可を得ていない限り、予約前、予約中、予約後にゲストにアカウント開設、レビュー、アンケート調査への回答、又は第三者のウェブサイト、アプリケーション、サービスとのやり取りを求めたり、それを行うことをすすめることはできません。
    • Airbnbの検索アルゴリズムを操作することを意図した行為はおやめください。
    • 実際にホストサービスを利用しない場合は、ホストサービスを予約してはなりません。
    • Airbnbの許可なく、Airbnbプラットフォーム、コンテンツ、Airbnbブランディング、ページレイアウトやデザインの使用、複製、表示、ミラーリング、フレーミングを行うことはできません。
  • お客様はご自身の法的義務を遂行します。
    • お客様はプライバシー法、データ保護法、輸出法など、ご自身に適用される法律を理解し、遵守します。
    • お客様がAirbnbに他者の個人情報を提供する場合、お客様は、(i) 適用法に準拠した方法で提供する必要があり、(ii) 提供する権限を与えられており、(iii) Airbnbの個人情報保護ポリシーに基づき、Airbnbがかかる情報を取り扱うことを許可する必要があります。
    • Airbnbの利用規約、追加の法的規約ポリシー、及び基準を読み、遵守します。
    • 許可を得ないパーティーやイベントの開催又は開催の手助けをしてはなりません。お客様は、パーティー又はイベントに関する規則(かかる規則はAirbnbの利用規約の内容を構成する)に違反する予約中のあらゆるパーティー又はイベントについて責任を負います。
    • Airbnb又は第三者の名称、ロゴ、ブランディング、商標を許可なしに、また、商標に関するガイドラインに定める以外の形で、使用してはなりません。
    • Airbnbの商標、ロゴ、又はブランディングと紛らわしいドメイン名、ソーシャルメディアのハンドル名、商号、商標、ブランディング、ロゴ、又はその他のソース識別子を使用又は登録することはできません。詳細は、Airbnbの商標に関するガイドラインをご確認ください。
    • お客様に適用される法律や契約に違反するホストサービスを提供してはなりません。
    • 売春を提供したり勧誘したりしないでください。人身取引に関与したり、人身取引を手助けしてはなりません。

11.2 違反の報告 メンバー、リスティング、若しくはコンテンツが、人物又は財産を傷つける差し迫った危険があると思われる場合は、Airbnbに連絡する前に直ちに地域当局に連絡する必要があります。また、メンバー、リスティング、又はコンテンツがAirbnbの基準に違反していると思われる場合は、懸念事項をAirbnbに報告してください。お客様が問題を地域当局に報告した場合、Airbnbは報告書の写しを要求できるものとします。法律で必要な場合を除き、Airbnbは報告に対して措置を講じる義務を負わないものとします。

11.3 著作権通知 Airbnbプラットフォーム上のコンテンツが著作権を侵害していると思われる場合は、Airbnbの著作権ポリシーに従ってAirbnbにご報告ください。

12. 解約、利用停止、及びその他の措置

12.1 期間 本規約に反映されるお客様とAirbnb間の契約は、お客様がAirbnbプラットフォームにアクセス(アカウント作成など)した際に有効となり、お客様又はAirbnbが本規約に従って契約を終了するまで有効となります。

12.2 解約 お客様は、Airbnb宛にメールを送信するか、お客様のアカウントを削除することで、いつでも本契約を解約することができます。Airbnbは、お客様がアカウントで提供したメール又はその他の連絡先情報を用いて30日前までにお客様に通知することにより、理由の如何を問わず、本契約及びお客様のアカウントを終了させることができます。また、お客様が本規約、Airbnbの追加の法的規約ポリシー、又は適用法に違反した場合、若しくはAirbnb、Airbnbのメンバー、又は第三者を保護するために解約が必要であることが合理的に判断された場合は、予告なく直ちに本契約を解約し、Airbnbプラットフォームへのアクセスを停止することができます。アカウントが2年以上利用されていない場合、Airbnbは予告なくアカウントを解約することができます。

12.3 メンバーの違反 (i) お客様が本規約、Airbnbの追加の法的規約ポリシー、又は基準に違反した場合、(ii) お客様が適用法又は規制に違反、若しくは第三者の権利を侵害した場合、若しくは(iii) AirbnbがAirbnb、そのメンバー、又は第三者を保護するために合理的に必要と判断した場合、Airbnbは予告の有無にかかわらず、Airbnbは次のことを行うことができます。

  • お客様のAirbnbプラットフォーム及び/又はアカウントへのアクセス若しくは利用の一時停止又は制限。
  • リスティング、レビュー、又はその他のコンテンツの利用の一時停止、削除、アクセスの停止、又は表示の制限
  • 保留中又は確定済みの予約のキャンセル。
  • アカウントに関連付けられた特別なステータスの利用の一時停止又は取り消し。

軽微な違反の場合、又は適切な場合は、Airbnbの独自の裁量によりお客様に対応策が通知され、問題を解決する機会が与えられます。お客様は、カスタマーサービスに連絡し、Airbnbが本条に基づき取った措置に対する異議を申し立てることができます。本条に基づき予約がキャンセルされた場合、ホストに支払われる金額から、Airbnbが返金又はその他の方法でゲストに提供する金額、及びキャンセルの結果Airbnbに発生するその他の費用が差し引かれます。

12.4 法的義務 Airbnbは、適用法、又は裁判所、法執行機関、その他の行政機関若しくは政府機関の命令や要請を遵守するために合理的に必要と判断した措置を講じることができます。これには第12条第3項に記載されている措置が含まれます。

12.5 解約による影響 ホストとしてお客様が、Airbnbアカウントを解約する場合、確定した予約はすべて自動的にキャンセルされ、ゲストには全額が返金されます。ゲストとしてお客様がAirbnbアカウントを解約する場合、確定した予約は自動的にキャンセルされ、予約のキャンセルポリシーに従って返金が処理されます。本契約が解約された場合、お客様にはAirbnbアカウント又はいかなるコンテンツも回復させる権利はありません。Airbnbプラットフォームに対し、お客様のアクセス若しくは利用が制限された場合、若しくはお客様のアカウントの利用が一時停止された場合、又は本契約がAirbnbにより解約された場合、お客様は、新たなアカウントを登録したり、その他のメンバーのアカウントを通じてAirbnbプラットフォームへのアクセス若しくは利用を試みたりすることはできません。

12.6 存続 第1条から第25条までを含む本規約の一部は、その性質上、本契約の解約後も効力を発揮します。

13. 修正

Airbnbはいつでも本規約を修正することができます。Airbnbが本規約に大幅な変更を加える際には、変更後の本規約をAirbnbプラットフォームに掲載し、本規約の冒頭の最終更新日を更新します。更にAirbnbは、重要な変更について、改定発効日の少なくとも30日前までに、メール又はAirbnbが提供し且つお客様が選択したAirbnbプラットフォーム、メッセージサービス、若しくはその他の連絡方法を通じて、お客様に通知するものとします。改定後の本規約に同意されない場合は、本規約に定めるところにより、直ちに本契約を解約することができます。変更後の本規約が有効となる日より前にお客様が本契約を解約しなかった場合において、お客様がAirbnbプラットフォームへのアクセス又はその利用を継続した場合、お客様は変更後の本規約に同意したものとみなされます。

14. 苦情・損害賠償請求の解決

お客様、お客様のゲスト、又はお客様のペットについて、あるメンバーが、

(i) 申し立てを行ったメンバー若しくは宿泊施設オーナー(オーナー自身がホストでない場合)の不動産若しくは個人的な財物、又は、申し立てを行ったメンバーが責任を負う若しくは経済的利害関係を有する不動産若しくは個人的な財物に損害を与えたこと

(ii) 上記(i)の損害に直接起因して、Airbnbプラットフォーム経由の予約に対する予約収入の損失、又はその他の派生的損害を引き起こしたこと

(iii) その他、申し立てを行ったメンバーに、当該メンバーの清掃料金を超える清掃費用を負担させたことを示す有効な証拠を提供した場合((i)、(ii)、及び(iii)をそれぞれ「損害賠償請求」という)、

かかる申し立てを行ったメンバーは、Airbnbに通知する、及び/又は問題解決センターを通じて補償を求めることができます。お客様には損害賠償請求が通知され、応答する機会が与えられます。お客様が支払いに同意した場合、又は損害賠償請求についてAirbnbにサポートすることが求められ、Airbnbが独自の裁量により損害賠償請求が有効であり、お客様に責任があると判断した場合、AirbnbはAirbnb Payments経由でお客様から損害賠償請求の金額を徴収することができます。お客様は、Airbnbがお客様が保持している任意の保険契約に基づいてお客様に損害の回復を求められること、及びAirbnbが適用法に基づいて有効な救済策をお客様に対して追及できることに同意するものとします。これには、お客様に対して本件につき回収代行業者へ委託すること、有効な訴訟を起こすこと、及び請求を追求することが含まれます。お客様は、損害賠償請求、メンバーによる苦情、保険契約に基づく請求、又はホストサービスの提供若しくは利用に関するその他の請求に関連して、誠意を持って協力し、Airbnbが請求する情報を提供し、書類を処理し、合理的に必要な更なる措置を講じることに同意するものとします。

15. Airbnbの役割

Airbnbは、メンバーがホストサービスを公開、提供、検索、予約できるプラットフォームの使用権をお客様に提供しています。Airbnbはメンバーのみなさまに素晴らしい利用体験を提供するよう努力しておりますが、ゲストとホストの行動を制御することはできません。お客様は、AirbnbがAirbnbプラットフォームの使用を監視し、メンバーから提供された情報を確認する権利を有していますが、いかなる義務も負わないことに同意するものとします。たとえば、Airbnbは以下の目的でコンテンツを審査、コンテンツへのアクセスを停止、コンテンツを削除若しくは編集することができます。(i) Airbnbプラットフォームの運営、保護、改善(詐欺防止、リスク分析、調査、及びカスタマーサポートを含む)、(ii) メンバーの本規約の遵守を保証、(iii) 適用法、又は裁判所、法執行機関、その他の行政機関若しくは政府機関の命令や要件の遵守、(iv) Airbnbが有害又は不適切と判断するコンテンツへの対処、(v) 本規約に定められている措置の実行、(vi) クオリティ及び適格基準を満たさないリスティングの削除を含む、クオリティ又は適格基準の維持と施行。メンバーは、Airbnbが当社の追加の法的規約ポリシー酌量すべき事情ポリシーなど)及び基準ホスト向けの基本のルールなど)を管理することを認め、同意するものとします。これには、Airbnbが独自の裁量でかかるポリシーや基準を特定の状況において適用するかどうか、及びどのように適用するかを決定することが含まれます。メンバーは、Airbnbに対して誠実に協力及び支援を行い、また、Airbnbが行うAirbnbプラットフォームの使用若しくは濫用に係る調査について、Airbnbが合理的に要求する情報をAirbnbに提供し、Airbnbが合理的に要求する行動を取ることに同意します。Airbnbは支払規約下でAirbnb Paymentsが回収代行業者となる場合を除き、いかなるメンバーの代理人としても行為することはありません。

16. メンバーアカウント

Airbnbプラットフォームの多くの機能にアクセスして使用するには、アカウント登録を行う必要があります。登録は、法人、共同事業者、及び18歳以上の自然人にのみ許可されています。お客様は、米国、お客様の居住地、又はその他の適用される法域においてAirbnbプラットフォームの使用を禁止されている個人又は団体ではないことを表明し、保証するものとします。お客様は、登録時に正確で最新且つ完全な情報を提供し、アカウント情報を最新に保つ必要があります。お客様は、ご自身のアカウントを他人に譲渡することはできません。アカウントの認証情報の秘匿と保護はお客様自身の責任で行い、ご自身の認証情報をいかなる第三者にも開示してはならないものとします。お客様は、ご自身のアカウントを通じて行われた活動について責任を負い、認証情報の紛失、盗難、又はアカウントがその他の方法で危険にさらされている疑いがある場合は、直ちにAirbnbに通知する必要があります。適用法で許可されている場合及びそのとおりに、Airbnbは次のことを行うことができますが、これらを行う義務はありません。(i) お客様に身分証明書やその他の情報の提供を求めること、(ii) お客様の身元や経歴を検証するためにチェックを行うこと、(iii) 第三者データベースやその他のソースと照らしてお客様をスクリーニングし、サービス提供者に報告を求めること、(iv) 犯罪歴や性犯罪者登録の公式記録又は該当地域でそれに準ずるものから報告を取得すること。

17. 保証の免責条項

Airbnbは、Airbnbプラットフォーム及びすべてのコンテンツをいかなる種類の保証も伴わず「現状有姿」で提供し、明示又は黙示を問わず、すべての保証を放棄します。たとえば、Airbnbは以下について保証を提供しません。(i) ゲスト、ホスト、ホストサービス、リスティング、又は第三者の存在、行動、パフォーマンス、安全、品質、合法性又は適合性(支持も提供しません)(ii) Airbnbプラットフォームのパフォーマンス又は中断のないこと (iii) リスティング又はメンバー(該当する場合)に対して行われる認証や身元調査が過去の不正行為を特定したり、将来の不正行為を予防したりするものであること。メンバー若しくはリスティングについて「認証済み」(又は類似の文言)と表示されている場合であっても、そのことは、当該メンバー又はリスティング若しくはAirbnbが、関連する認証プロセス又は身分確認プロセスを完了していることを表示するものに過ぎず、その他のいかなる内容も表明するものではありません。

18. 法的責任の制限

Airbnbによる故意の不正行為又は重大な過失があった場合を除き、Airbnb(関連会社や従業員を含む)又はAirbnbプラットフォーム若しくは任意のコンテンツの制作、作成、若しくは提供に従事するその他一切の者は、(i) 本規約、(ii) Airbnbプラットフォーム若しくは任意のコンテンツの利用若しくは利用の不能、(iii) お客様がAirbnbプラットフォームを利用することにより、又はAirbnbプラットフォームを利用した結果、お客様が誰かと交流したり、会ったりする可能性のある通信、やり取り、若しくはミーティング、又は (iv) リスティングの公開若しくは予約(ホストサービスの提供若しくは利用を含む)から生じた、又はこれらに関連する一切の付随的損害、特別損害、懲罰的損害又は派生的損害(利益の喪失、データの喪失若しくは信用の喪失、サービスの中断、コンピュータの損害若しくはシステム障害、若しくは代替の製品又はサービスの費用、若しくは人的被害若しくは人身傷害若しくは精神的苦痛に関する一切の損害を含む)について、保証、契約、不法行為(過失を含む)、製造物責任又はその他一切の法理に基づく場合を問わず、且つAirbnbがかかる損害の発生可能性について知らされているか否かにかかわらず、本規約に規定される限定的な救済手段によっては本質的な目的を達成できないことが判明した場合であっても、責任を負わないものとします。

本規約に基づいてAirbnbがホストに支払いを送金する義務、又はAirbnbホスト損害保証又は日本ホスト保険に基づいて支払う義務を除き、いかなる場合においても、本規約、メンバーとのやり取り、又はAirbnbプラットフォーム、コンテンツ、又はホストサービスの使用若しくは使用不能に起因する請求若しくは紛争に対するAirbnbの総責任は、次のいずれかを超えないものとします。(A) ゲストの場合、ゲストに対する責任を引き起こす事象前の12か月間にゲストが支払った金額、(B) ホストの場合、ホストに対する責任を引き起こす事象前の12か月間にホストに支払われた金額、又は(C) その他の第三者の場合、100米ドル。

これらの責任と損害賠償の制限は、お客様とAirbnbの契約の基本要素となるものです。

19. 補償

お客様は、Airbnb(Airbnb Payments、その他の関連会社、及びその従業員を含む)を次の事象に起因又は関連して発生する請求、責任、損害、損失、費用(合理的な法的費用及び会計費用を含むがこれらに限定されない)から解放し、防御し(Airbnbの選択による)、補償し、及び免責することに同意するものとします。(i) お客様による本規約(プロダクトや機能に適用される補足的な規約や追加的な規約を含む)、Airbnbの 追加の法的規約 、 ポリシー 、若しくは 基準 への違反、(ii) お客様によるAirbnbプラットフォームの不適切な使用、(iii) お客様が行う任意のメンバーとのやり取り、宿泊施設での滞在、体験やその他のホストサービスへの参加、及び、これらのやり取り、滞在、参加若しくは 利用に関連して若しくはその結果として生じるあらゆる種類の怪我、損失、被害(補償的、直接的、付随的、派生的であるか否かを問わない)を含むがこれらに限定されない事象、(iv) お客様の不履行、若しくはお客様の指示によるAirbnbの不履行により、正確に税金を報告、徴収、納付することができなかった状況、又は (v) お客様による法令違反、知的財産権やプライバシー権などの第三者の権利の侵害。

20. 契約団体

お客様の居住国/地域又は設立国/地域、及びAirbnbプラットフォームの用途に基づき、以下の付属文書1は、お客様が契約するAirbnb事業体を示すものです。Airbnbが、Airbnbプラットフォームを通じて、付属文書1に記載されている以外のAirbnb事業体をプロダクト、機能、又は取引の責任者として特定した場合、かかる特定されたAirbnb事業体は、当該プロダクト、機能又は取引に関する、お客様の契約事業体となります。お客様が居住国/地域又は設立国/地域を変更すると、変更された日付から、契約締結先となるAirbnb法人(付属文書1に定めるとおり)及び適用されるサービス利用規約のバージョンが新しい居住国/地域若しくは設立国/地域のものに変更されます。

21. 米国準拠法と裁判地

お客様が米国に居住する場合又は事業を設立している場合、本規約は抵触法の原則にかかわらず、米国及びカリフォルニア州の法令に従って解釈されるものとします。第22条の仲裁合意から除外される訴訟手続(少額訴訟を除く)は、お客様とAirbnbの双方が他の裁判地にすることに合意する場合を除き、カリフォルニア州サンフランシスコの州裁判所又は連邦裁判所において提訴するものとします。お客様及びAirbnbはいずれも、カリフォルニア州サンフランシスコを裁判地とし、その対人裁判管轄権に服することに同意します。

22. 米国紛争解決及び仲裁合意

以下の段落は、お客様とAirbnbが、拘束力のある個別の仲裁を通じて両者間のあらゆる紛争を解決することに合意することを定め、また、集団訴訟の放棄と陪審審理の権利の放棄についても記載しているため、よくお読みください。本仲裁合意は、以前のすべての版に優先します。

22.1 適用 本仲裁合意は、お客様の居住国又は設立国が米国である場合にのみ適用されます。居住国/地域又は設立国/地域が米国ではなく、それでも米国内でAirbnbに対して法的請求をしようとする場合、本仲裁合意は、本第22条がお客様に適用されるかどうかの閾値の問題、及び居住性、仲裁可能性、裁判地、及び適用法を含むその他すべての閾値の決定に適用されます。

22.2 紛争解決手続の概要 Airbnbは、消費者が利用しやすい紛争解決手続に参加することを約束します。そのため、本規約は、第22条が適用される個人に対して、(1) Airbnbのカスタマーサービスチームと直接行う非公式の交渉(以下第22条第3項に説明)、及び、必要な場合、(2) 本仲裁合意の条項に基づく拘束力のある仲裁、の2段階の手続を規定しています。お客様とAirbnbはそれぞれ、仲裁の代替として少額裁判所で紛争解決を求める権利を有します。

22.3 仲裁前紛争解決及び通知の義務 お客様とAirbnbはそれぞれ、仲裁を開始する少なくとも30日前に、相手方当事者に書面による個別の紛争通知書(以下「紛争前通知書」)を送達し、誠意を持って個別の請求の非公式な解決を交渉しようとすることに同意するものとします。お客様は、Airbnbへの紛争前通知書を、Airbnbの代理人宛に次の住所まで郵送する必要があります。CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, California 95833。Airbnbは、お客様のAirbnbアカウントの登録メールアドレス宛に紛争前通知書を送付します。紛争前通知書には、日付、お客様の氏名、郵送先住所、Airbnbユーザー名、Airbnbアカウントの設定に使用したメールアドレス、署名、紛争の簡単な説明、及び求める救済内容が記載されている必要があります。当事者同士で30日以内に紛争を解決できない場合、いずれかの当事者は、以下の第22条第6項に従って指定された仲裁人に仲裁請求書を提出して仲裁を開始することができます。申立人の紛争前通知書の要件は仲裁の前提条件であり、仲裁請求書には、紛争前通知書の写しと、本条の要求に従って送付されたことの証拠を添付する必要があります。

22.4 仲裁の合意 お客様とAirbnbは、本規約又はその適用性、違反、終了、有効性、執行若しくは解釈、又はAirbnbプラットフォーム、ホストサービス、若しくはコンテンツの利用に起因又は関連するあらゆる紛争、請求又は論争(以下、総称して「紛争」)が、拘束力のある仲裁によって個別に解決されることに相互に合意するものとします(以下「本仲裁合意」)。本仲裁合意が執行可能であるか否か、又は本仲裁合意が紛争に適用されるか否かについて争いがある場合、お客様とAirbnbは、仲裁人がかかる問題を判断することに合意します。疑義を避けるため、お客様とAirbnbは、仲裁可能性、及び本第22条の全部又は一部の成立、執行可能性、有効性、範囲、若しくは解釈に関する疑問(紛争前通知書の要件の遵守及び当事者の仲裁手数料の支払い責任に関する争いを含む)は、仲裁人のみが解決するものとすることに合意します。

22.5 仲裁合意の例外 お客様とAirbnbはそれぞれ、次の訴因及び/又は救済請求については本仲裁合意の例外であり、(第22条に定義されるとおり)管轄裁判所において訴訟手続を行うことに合意するものとします。(i) 当事者の著作権、商標権、営業秘密、特許権若しくはその他の知的財産権の実際の侵害、不正流用、違反行為、又はそのおそれに関連する請求若しくは訴因、(ii) 緊急事態(犯罪、ハッキング、若しくはサイバー攻撃の危険、又はその実行が差し迫っている場合など)を根拠に緊急の差し止めによる救済を求める請求若しくは訴因、(iii) 公的な差し止めによる救済措置の要請、(iv) 濫訴のための請求若しくは訴因、又は (v) お客様のAirbnbプラットフォーム又はホストサービスの利用に起因する、性的暴行又は性的嫌がらせに関するあらゆる個別の苦情。お客様とAirbnbは、公的な差し止めによる救済措置の要請が、すべての仲裁可能な請求、救済措置、又は訴因の仲裁後に進行し、米国連邦仲裁法第3条に基づく仲裁の結果が出るまで保留されることに同意するものとします。

22.6 仲裁裁判所規則及び準拠法 本仲裁合意は、州際通商取引が存在することを根拠づけるものであり、本仲裁合意のすべての実体的及び手続き的な解釈と執行は、州法ではなく米国連邦仲裁法に準拠して行われます。仲裁は、連邦民事訴訟規則の第1条、第6~7条、第8~9条、第11~12条、第45条、第54条、及び第56条(以下「選択された連邦規則」)(https://www.uscourts.gov/rules-policies/current-rules-practice-procedure/federal-rules-civil-procedure)並びにその時点で有効なADRの仲裁規則(以下「ADR規則」)に従って、ADR Services, Inc.(以下「ADR」)(www.adrservices.com)により行われます。但し、選択された連邦規則若しくはADR規則が本仲裁合意により変更された場合、又は本仲裁合意と矛盾する場合は、この限りではありません。ADR規則は、www.adrservices.comより確認できます。仲裁請求書が本合意及びADR規則に従ってADR Servicesに提出され、ADR Servicesが仲裁を管理することができない又はしない場合、仲裁は、本条項で修正される場合を除き、米国仲裁協会(以下「AAA」)により、その時点で有効な選択された連邦規則、AAAの消費者仲裁規則(Consumer Arbitration Rules)、及び/又はAAAが適用可能と判断するその他のAAA仲裁規則(以下「AAA規則」)に従って行われます。AAA規則は、www.adr.orgより確認できます。AAAが仲裁を管理できない及びしない場合、お客様とAirbnbは協議の上、代替の仲裁裁判所を選択するものとし、合意できない場合、お客様又はAirbnbは、9 U.S.C. § 5に従って裁判所に仲裁人の任命を求めることができます。その場合、仲裁は、本仲裁合意の規定と矛盾しない限り、指定された仲裁裁判所の規則に従って行われます。

22.7 仲裁規則の変更 - 仲裁審問/仲裁地 仲裁の費用対効果、効率、及び簡便性を最大化するために、係争中の金額が100万ドル以下である仲裁における必要な仲裁審問は、当事者が別段の合意をした場合又は仲裁人から別段の指示があった場合を除き、ビデオ会議によりリモートで行われるものとします。係争中の金額が100万ドルを超える仲裁で必要な仲裁審問は、当事者が別段の合意をした場合又は仲裁人から別段の指示があった場合を除き、サンフランシスコ郡で行われるものとします。係争中の金額が10,000ドル以下である場合、両当事者は、書類を仲裁人に提出するのみで仲裁を進めることに同意します。

22.8 仲裁規則の変更 - 仲裁費用及び経費 お客様の仲裁手数料及び仲裁人報酬の負担割合は、ADR規則及びADRサービス手数料表(www.adrservices.comで入手可能)に準拠します。お客様の月収が連邦貧困ガイドラインの300%未満の場合、お客様には仲裁手数料及び費用(仲裁人手数料を除く)の免除を受ける権利があります。手数料の免除は、お客様の月収と世帯人数を記載した宣誓供述書を仲裁人に提出することによって申請できます。仲裁人によって手数料の免除が認められ、且つ、月収が連邦貧困ガイドラインの300%未満であることの証明に必要な書類をAirbnbに提供いただいた場合、Airbnbは仲裁人手数料のお客様負担分を支払うものとします。

22.9 仲裁規則の変更 - 不適切な目的で又は本仲裁合意に違反して行われた請求 いずれかの当事者は、相手方又はその代理人が主張した請求又は防御が、事実上若しくは法律上の根拠のないものであること、不誠実に若しくは嫌がらせ目的で行われたものであること、又はその他ささいなものであることを証明した上で、仲裁人が制裁を科すよう要請することができます。適用法で認められているとおり、仲裁人は、請求又は防御が事実上若しくは法律上の根拠のないものである、不誠実に若しくは嫌がらせ目的で行われたものである、連邦民事訴訟規則第11条第b項(仲裁人を「裁判所」として扱う)に違反して主張されたものである、又はその他ささいなものであると判断した場合、請求当事者の合理的な弁護士費用及び経費と同等の制裁を科すものとします。いずれの当事者も、本仲裁合意のいずれかの条項に違反して提起された仲裁の棄却を求めることができます。いずれの当事者も仲裁において、相手方による、本仲裁合意の要件を遵守しない又は本仲裁合意の要件に違反した仲裁可能な紛争に関する訴訟の開始に対して反訴することができます。当事者が本仲裁合意の要件を遵守せず、又は本仲裁合意の要件に違反して仲裁可能な紛争に関する訴訟を開始したと判断された場合、仲裁人は合理的な弁護士費用及び経費を含むがこれに限定されない実損害額の支払いを相手方に裁定するものとします。

22.10 仲裁人の判断 仲裁人は、仲裁判断の基礎をなす本質的な認定事項及び結論を含む決定を書面で発行します。仲裁判断は、適切な管轄権を有するいかなる裁判所においてもこれを判決登録することができます。仲裁人は、法律又はADR規則で認められている救済を提供することができますが、宣告的救済又は差し止めによる救済は、申立人の個別の請求により保証された救済の提供が必要な場合に限り、個別に提供することができます。

22.11 陪審審理の権利の放棄 お客様とAirbnbは、仲裁可能なすべての紛争について、両当事者がそれぞれ、陪審審理を受ける権利を放棄することを了解し、同意するものとします。

22.12 集団訴訟又は代表訴訟に参加する権利の放棄 お客様とAirbnbは、法令により認められる最大の範囲で、お客様及びAirbnbがそれぞれ、計画中の集団訴訟(クラスアクション)、集団仲裁(クラスワイド仲裁)、民間司法長官訴訟、その他の代表訴訟又は連結訴訟に原告又は集団のメンバーとして参加する権利を放棄することを了解し、同意するものとします。お客様とAirbnbの双方が書面により又は本仲裁合意に定められたとおりに合意する場合を除き、仲裁人は複数の当事者の請求を併合することはできず、その他の方法によって何らかの形式による集団訴訟又は代表訴訟を統轄することもできません。請求、訴因又は要求された救済に関して、適用法により本項に記載されている放棄の執行が禁止されているとの最終的な司法判断がある場合、当該請求、訴因又は要求された救済のみを本契約から切り離して仲裁を行い、管轄裁判所に提起するものとします。請求、訴因又は要求された救済措置が本項に従って分離された場合、お客様とAirbnbは、仲裁の対象とならない請求、訴因又は要求された救済措置は、すべての仲裁可能な請求、訴因及び要求された救済措置が仲裁人により解決されるまで保留されることに同意するものとします。

22.13 集団訴訟の放棄 お客様とAirbnbは、180日以内に100件以上の (1) 同一又は類似の立場にある当事者が関与し、(2) 同一又は実質的に同一の取引、インシデント、申し立てられた違反若しくはイベントから生じ、同一又は実質的に同一の法律上の問題若しくは事実上の問題の判断を必要とする同一又は類似の請求に基づき、且つ (3) 当事者に同一又は協調する弁護士が関与する仲裁請求(「集団訴訟」)が提起された場合、仲裁の相対的な利益及び効率が損なわれる可能性があることを了解し、これに同意するものとします。すなわち、お客様とAirbnbは、紛争を集団訴訟の一環として管理、仲裁、又は解決する権利を放棄することに同意するものとします(但し、本規約の第21条及び第22条第12項は引き続き当該紛争に適用されます)。紛争が発生した際、いずれかの当事者が特定した一連の請求の中で提起された最初の事項に対して任命された仲裁人が、それらの請求が集団訴訟の一環であるかどうかを決定するものとします。仲裁人がまだ任命されていない場合、仲裁人は、いずれかの当事者が特定した請求が集団訴訟の一環であるかどうかを決定するためにのみ任命されるものとします。本規定のいかなる規定も、お客様又はAirbnbが請求の集団調停に参加することを妨げるものではありません。

22.14 仲裁規則の変更 - 集団訴訟のバッチ分け要件 第22条第13項にかかわらず、何らかの理由で仲裁が集団訴訟の一環として進行する場合、当事者は仲裁要求を200件以下のバッチに分けるものとします。バッチは、申立人を(該当する事情に応じて、姓又は事業者名の)アルファベット順にリスト化することによって決定するものとします。たとえば、リストの最初の200人の申立人が最初のバッチに振り分けられ、次の200人の申立人が2番目のバッチに振り分けられます。当事者は、各バッチにランダムに連番を割り当て、連番の順に1バッチずつ仲裁を行うものとします。1つのバッチの仲裁が行われている間、仲裁人は、当事者が別段の合意をした場合又は仲裁人から別段の指示があった場合を除き、残りのバッチを保留するものとします。各バッチは、当該バッチの予備審問会から240日以内に解決されるものとします。上記にかかわらず、申立人の請求が集団訴訟の最新の請求から2年以内に予備審問会の対象とならない場合、当該申立人は、本規約の第21条及び第22条第12項に従って、申立人の請求で主張された申し立てを裁判所に提出することを選択することができます。

22.15 仲裁規則の変更 - 判決の提示(Offer of Judgment) お客様又はAirbnbは、仲裁審問の期日の少なくとも10日前までに、指定された条件で判決を下すことを可能にする判決の提示(Offer of Judgment)を書面で相手方に送達することができます。当該提示が受諾された場合、受諾の証明付きの提示が仲裁人に提出され、仲裁人はそれに応じて裁定を下すものとします。当該提示が仲裁審問の前又は提示から30日以内(いずれか早いほう)に受諾されなかった場合、当該提示は取り下げられたものとみなされ、費用(仲裁人に支払われるすべての手数料を含む)に関して以外、仲裁において証拠として提出することはできません。一方の当事者の提示を相手方当事者が受諾せず、且つ相手方当事者がより有利な裁定を得られなかった場合、相手方当事者は提示後の費用を回収せず、提示の時点からの提示側当事者の費用(仲裁人に支払われたすべての手数料を含む)を支払うものとします。

22.16 可分性 第22条第11項に規定する場合を除き、本仲裁合意の一部が違法又は執行不能と判断された場合、当該規定は本仲裁合意から分離され、本仲裁合意の残りの規定は完全な効力を有するものとします。

22.17 仲裁の合意の変更 お客様が本規約を最後に承諾した日以降(又は本規約に対するその後の変更を承諾した日以降)にAirbnbが本第22条を変更する場合、お客様は、変更の発効日から30日以内にAirbnbに書面で通知することにより当該変更を拒否することができます。通知には、お客様の氏名、郵送先住所、通知の日付、Airbnbユーザー名、Airbnbアカウントの設定に使用したメールアドレス、署名、及び変更後の第22条からのオプトアウトを希望する旨の明確な声明が記載されている必要があります。お客様からの通知は、郵送(888 Brannan St, San Francisco, CA 94103, Attn: Arbitration Opt-Out宛)又はメール(arbitration.opt.out@airbnb.com宛)で送付する必要があります。但し、お客様が変更を拒否したとしても、それ以前のお客様とAirbnbの間の一切の紛争を仲裁により解決する旨の合意へのお客様の事前の同意(又はその後の一切の変更に対するお客様の事前の同意)が取り消される、又は変更されることはなく、かかる同意は、お客様とAirbnbの間の一切の紛争に関する有効且つ執行可能な同意として存続します。

22.18 存続 第22条第12項に規定する場合を除き、且つ第12条第6項に従い、本第22条は本規約の終了後も存続し、お客様がAirbnbプラットフォームの使用を中止、又はお客様のAirbnbアカウントを削除する場合においても、引き続き適用されるものとします。

23. 中国準拠法と紛争解決

23.1 中国国内の取引 お客様が中国に居住又は設立地を有しAirbnb Chinaと契約している場合、本規約及び本第23条第1項は中華人民共和国の法律に準拠して解釈されます。この場合、本規約又はAirbnbプラットフォームの利用に起因又は関連する一切の紛争は、中国国際経済貿易仲裁委員会(以下「CIETAC」)に仲裁の申立てを行うものとし、仲裁は、仲裁を申請した時点で有効なCIETACの仲裁規則に従って実施されるものとします。仲裁判断は最終的であり、当事者双方に対し拘束力があります。審判は3人の仲裁人で構成されます。仲裁地は北京とします。仲裁で使用する言語は英語とします。

23.2 国境を越える取引 お客様が中国に居住地又は事業設立地を有しており、Airbnb, Inc.、Airbnb Stays Inc.、Airbnb Travel, LLC, Luxury Retreats International ULC、又はその他の中国以外の団体と契約している場合、本規約及び本第23条第2項はシンガポールの法律に準拠して解釈されます。この場合、本規約又はAirbnbプラットフォームの利用に起因又は関連する一切の紛争(本規約の存在、有効性又は終了に関する質問を含む)は、当面有効なシンガポール国際仲裁センター(以下「SIAC」)の仲裁規則(以下「SIAC規則」)に従い、SIACが管理する仲裁を参照して最終的に解決するものとし、本規則は本条項に参照により組み込まれているものとみなされます。仲裁地はシンガポールとします。審判は3人の仲裁人で構成されます。仲裁で使用する言語は英語とします。

23.3 制限規定なし 上記の第23条第1項及び第23条第2項は、抵触法の規定を考慮しないことが表明され、シンガポール、中華人民共和国、又はお客様に適用される可能性のあるその他の法律のもとで認められている特定の行為の実行又は実行の禁止を求める命令、及びその他の暫定的な救済について、Airbnbが管轄権を有する裁判所に申請する権利を制限するものと解釈されてはならないものとします。

24. ブラジル準拠法と裁判地 お客様がブラジルに居住地又は事業設立地を有する場合、本規約は抵触法の規定にかかわらず、ブラジルの法令に従って解釈されるものとします。お客様がAirbnbに対して取ることのできる、本規約により生じる、又は本規約に関連する訴訟手続は、ブラジルに所在する裁判所においてのみ提起することができます。

25. その他世界各地の紛争解決、裁判地及び法廷地、準拠法 本条はお客様の居住国/地域又は設立国/地域が米国、中国、及びブラジル以外の場合に適用され、本規約はアイルランドの法律に従って解釈されます。国際物品売買契約に関する国際連合条約(CISG)の適用は除外されます。お客様が個人の消費者として行動している場合で、居住国/地域における強制的な法定消費者保護規制にお客様にとってより有益な規定が含まれている場合、アイルランド法の選択にかかわらず当該規定が適用されるものとします。お客様は個人の消費者として、本規約に関連する訴訟手続を、お客様の居住地の管轄裁判所、又はアイルランドにあるAirbnbの事業所の管轄裁判所に提訴することができます。Airbnbがその権利を消費者としてのお客様に対して行使することを望む場合、Airbnbは、お客様が居住者となっている法域の裁判所においてのみ当該権利を行使することができます。お客様が事業として行動している場合、お客様は、アイルランドの裁判所の専属管轄権に従うことに合意するものとします。

26. その他

26.1 その他参照により組み込まれる規約 Airbnbのホスト損害保証日本ホスト保険規約再予約および返金ポリシー体験ゲスト返金ポリシーコンテンツポリシー差別禁止ポリシー酌量すべき事情ポリシー追加の法的規約ポリシー基準及び本規約にリンクされているその他の補足的なポリシー及び条件は、お客様のAirbnbプラットフォームの利用に適用され、更に参照により組み込まれ、お客様のAirbnbとの契約の一部を構成します。

26.2 本規約の解釈 本規約(参照により組み込まれるものを含む)は、追加の規約、条件、ポリシー、ガイドライン、基準、及びプロダクト内開示によって補足される場合を除き、Airbnbプラットフォームへのアクセス又は使用に関するAirbnbとお客様の間の完全な合意を構成し、Airbnbとお客様の間の過去のいかなる口頭又は書面による了解又は合意に優先するものとします。本規約は、お客様及びAirbnb以外の第三者にいかなる権利又は救済措置をも付与せず、付与することを意図するものでもありません。本規約のいずれかの規定が無効又は執行不能と判断された場合も、上記第22条第11項で別段の定めがある場合を除き、当該規定は削除され、残りの規定の有効性及び執行可能性には影響を与えません。本規約において「します」という表現が用いられる場合、かかる表現は義務を示す「するものとします」と同じ意味を含みます。

26.3 権利不放棄 Airbnbが本規約の権利又は規定を執行しない場合であっても、Airbnbの書面による承認、及び同意がない限り、当該権利又は規定を放棄することにはなりません。本規約で明示的に規定されている場合を除き、本規約に基づきいずれかの当事者がそのいずれかの救済手段を行使した場合であっても、本規約又はその他法令により認められた当該当事者のその他の救済手段には不利益を及ぼさないものとします。

26.4 譲渡 お客様は、Airbnbの事前の書面による同意なしに、本契約又は本契約に基づくお客様の権利及び義務を譲渡、移転又は委任することはできません。Airbnbは、30日以上前に通知した上で、その単独の裁量により、制限なく、本契約、並びに本契約に基づく権利及び義務を譲渡、移転又は委任することができます。

26.5 通知 別段の記載がない限り、本契約に基づき許容又は要求されるメンバーに対する一切の通知又はその他の通信は電子的手段によるものとし、Airbnbから、メール、Airbnbプラットフォームの通知、メッセージングサービス(SMS及びWeChatを含む)又はその他Airbnbが有効にし、お客様が提供する方法により送達されます。通知が日本国内の予約又はリスティングに関連する場合、お客様は、書面による申告に代わる電子的手段による通知が、日本の住宅宿泊事業法第59条第1項に基づくAirbnbの義務を満たしていることに同意し、承認するものとします。

26.6 第三者が提供するサービス Airbnbプラットフォームには、異なる規約及びプライバシー慣行の対象となる第三者提供によるウェブサイト、アプリケーション、サービス又はリソース(以下「第三者サービス」)へのリンクが含まれる場合があります。Airbnbは、かかる第三者サービスのいかなる側面についても責任を負わないものとし、かかる第三者サービスへのリンクはAirbnbによる推奨を意味するものではありません。

26.7 Google規約 Airbnbプラットフォーム上の翻訳の一部はGoogleが提供しています。Googleはかかる翻訳に関して、明示又は黙示を問わず、正確性及び信頼性の保証、並びに商品の適格性、特定目的適合性、及び非侵害の保証を含む、いかなる保証もするものではありません。Airbnbプラットフォームの一部の領域では、Google マップ/Earthのマッピングサービス(Google Maps APIを含む)を利用しています。お客様によるGoogle マップ/Earthの利用については、Google マップ/Google Earth追加利用規約が適用されます。

26.8 Apple規約 Apple App Storeにアクセスしたり、同ストアからAirbnbのアプリケーションをダウンロードする際には、Appleのライセンスアプリケーションエンドユーザ使用許諾契約に同意するものとします。

26.9 Airbnbプラットフォームのコンテンツ Airbnbプラットフォームを通じて提供されているコンテンツは、商標、トレードドレス、発明、アルゴリズム、コンピュータプログラム(ソースコード及びオブジェクトコード)、顧客情報及びマーケティング情報、及びその他のコンテンツ(以下「プラットフォームコンテンツ」)を含みますがこれらに限定されず、登録の有無にかかわらず、米国及びそれ以外の国々における著作権、商標、特許、企業秘密、ノウハウ、及び/又はその他の法令により保護されていることがあります。お客様は、プラットフォームコンテンツに関するすべての知的財産権がAirbnb及び/又はそのライセンサーの排他的財産であることを了承し、お客様が著作権、商標、サービスマーク、又はその他の所有権に関する表示を除去、改変、又は不明瞭にしないことに同意するものとします。お客様は、お客様がかかるプラットフォームコンテンツの法的な所有者である場合、又は本規約において明示的に許容される場合を除き、Airbnbプラットフォームを通じてアクセスできるすべてのプラットフォームコンテンツコンテンツの使用、複製、応用、改変、これらの派生物の作成、頒布、ライセンス供与、販売、譲渡、公開展示、公開実演、送信、放送、又はその他の方法での利用をすることはできません。Airbnbは、お客様が本規約の規定を遵守することを条件として、お客様の個人的且つ非営利目的の場合に限り、お客様に対して、(i) 本アプリケーションをお客様の個人用機器にダウンロードして利用し、且つ (ii) Airbnbプラットフォーム上で、又はAirbnbプラットフォームを通じて利用可能であり、お客様がアクセス可能なプラットフォームコンテンツにアクセスし及びこれを閲覧するための、限定的、非独占的、サブライセンス不能、取消可能及び移転不能なライセンスを許諾します。

26.10 Airbnb.org Airbnb.orgは、米国内国歳入法第501条c項3号に基づき所得税を免除される非営利活動法人団体であり、公的慈善団体として運営されています。Airbnb.orgはAirbnbが所有又は管理する団体ではありません。Airbnb.orgは、ホストとゲストのコミュニティ及び一般市民に利益をもたらす、多くの慈善プログラムを管理しています。

26.11 不可抗力 Airbnbは、天災、自然災害、戦争、テロ、暴動、通商禁止、民間若しくは軍事当局による行為、火災、洪水、事故、感染症の世界的大流行、疫病若しくは病気、ストライキ、又は輸送設備、燃料、エネルギー、労働力若しくは資材の不足を含むがこれらに限定されない、Airbnbの合理的な対応範囲を超える異常又は予測不可能な事態に起因し、その影響が努力によっても不可避であった場合、すべての遅延又は不履行について、責任を負わないものとします。

26.12 メール及びSMS お客様にはAirbnbアカウントに登録したメールアドレスやその他の連絡先情報を使用してAirbnbより事務的な連絡が届きます。追加のメール配信プログラムへの登録は、これらの事務的なメールの頻度には影響しませんが、登録したプログラム固有の追加メールが届けられる可能性があります。また、Airbnbからの広告メールが届く場合もあります。このような広告メールには料金はかかりませんが、第三者業者によりデータ料金が請求される場合があります。アカウント設定の通知設定より、広告メールを受信するかどうかを選択することができます。特定の通信設定を無効にしている場合、又はAirbnbアカウントをお持ちでない場合は、特定のプロモーションを利用できないことにご注意ください。米国では、お客様がAirbnbからSMS(テキストメッセージ)を受け取ることに同意した場合、AirbnbのSMS規約が適用されます。

26.13 お問い合わせ 本規約に関するご質問がある場合は、メールでお問い合わせください

付属文書1 - 契約団体

居住地又は設立地

Airbnbプラットフォーム上でのお客様の活動

Airbnb契約団体

お問い合わせ先

米国

支払い手続き又はリスティングの公開手続きでAirbnb Travel, LLCが特定されている、特定のホテル若しくは従来の宿泊施設の予約又は提供

Airbnb Travel, LLC

888 Brannan Street, San Francisco, CA 94103, United States

支払い手続き又はリスティングの公開手続きでAirbnb Stays, Inc.が特定されている、滞在期間が28泊以上の米国内の宿泊施設の予約又は提供

Airbnb Stays, Inc.

888 Brannan Street, San Francisco, CA 94103, United States

支払い手続き若しくはリスティングの公開手続き、又はプロダクトのその他の表示でLuxury Retreats International ULCが特定されている、宿泊施設の予約又は提供

Luxury Retreats International ULC

5530 St. Patrick Street, Suite 2210, Montreal, Quebec, H4E 1A8

その他すべての活動

Airbnb, Inc.

888 Brannan Street, San Francisco, CA 94103, United States

欧州経済領域、スイス、又は英国

支払い手続き又はリスティングの公開手続きでAirbnb Travel, LLCが特定されている、特定のホテル若しくは従来の宿泊施設の予約又は提供

Airbnb Travel, LLC

888 Brannan Street, San Francisco, CA 94103, United States

支払い手続き又はリスティングの公開手続きでAirbnb Stays, Inc.が特定されている、滞在期間が28泊以上の米国内の宿泊施設の予約又は提供

Airbnb Stays, Inc.

888 Brannan Street, San Francisco, CA 94103, United States

支払い手続き若しくはリスティングの公開手続き、又はプロダクトのその他の表示でLuxury Retreats International ULCが特定されている、宿泊施設の予約又は提供

Luxury Retreats International ULC

5530 St. Patrick Street, Suite 2210, Montreal, Quebec, H4E 1A8

その他すべての活動

Airbnb Ireland UC

8 Hanover Quay, Dublin 2, Ireland

中国 (本規約においては中華人民共和国を指し、香港、マカオ、及び台湾は含まない)

支払い手続き又はリスティングの公開手続きでAirbnb Travel, LLCが特定されている、中国外の特定のホテル又は従来の宿泊施設の予約若しくは提供

Airbnb Travel, LLC

888 Brannan Street, San Francisco, CA 94103, United States

支払い手続き又はリスティングの公開手続きでAirbnb Stays, Inc.が特定されている、滞在期間が28泊以上の米国内の宿泊施設の予約又は提供

Airbnb Stays, Inc.

888 Brannan Street, San Francisco, CA 94103, United States

支払い手続き若しくはリスティングの公開手続き、又はプロダクトのその他の表示でLuxury Retreats International ULCが特定されている、宿泊施設の予約又は提供

Luxury Retreats International ULC

5530 St. Patrick Street, Suite 2210, Montreal, Quebec, H4E 1A8

中国国内のリスティング情報の表示

Airbnb Internet (Beijing) Co., Ltd.(「Airbnb China」)

01B, Unit 1401, 14th Floor, East Tower, World Financial Center, No.1, East Third Ring Middle Road Chaoyang District, Beijing, China 100020

日本

支払い手続き又はリスティングの公開手続きでAirbnb Travel, LLCが特定されている、特定のホテル若しくは従来の宿泊施設の予約又は提供

Airbnb Travel, LLC

888 Brannan Street, San Francisco, CA 94103, United States

支払い手続き又はリスティングの公開手続きでAirbnb Stays, Inc.が特定されている、滞在期間が28泊以上の米国内の宿泊施設の予約又は提供

Airbnb Stays, Inc.

888 Brannan Street, San Francisco, CA 94103, United States

日本外のその他すべてのホストサービスの予約又は提供

Airbnb Ireland UC

8 Hanover Quay, Dublin 2, Ireland

支払い手続き若しくはリスティングの公開手続き、又はプロダクトのその他の表示でLuxury Retreats International ULCが特定されている、宿泊施設の予約又は提供

Luxury Retreats International ULC

5530 St. Patrick Street, Suite 2210, Montreal, Quebec, H4E 1A8

その他すべての活動

Airbnb Global Services Limited

3 Dublin Landings, North Wall Quay, Dublin D01 H104, Ireland

ブラジル(2022年4月1日現在)

予約、宿泊施設の提供、その他の活動。

Airbnb Plataforma Digital Ltda.

Rua Aspicuelta 422, conjunto 51, CEP: 05433-010, São Paulo - SP - Brazil

その他の国と地域

支払い手続き又はリスティングの公開手続きでAirbnb Travel, LLCが特定されている、特定のホテル若しくは従来の宿泊施設の予約又は提供

Airbnb Travel, LLC

888 Brannan Street, San Francisco, CA 94103, United States

支払い手続き又はリスティングの公開手続きでAirbnb Stays, Inc.が特定されている、滞在期間が28泊以上の米国内の宿泊施設の予約又は提供

Airbnb Stays, Inc.

888 Brannan Street, San Francisco, CA 94103, United States

支払い手続き若しくはリスティングの公開手続き、又はプロダクトのその他の表示でLuxury Retreats International ULCが特定されている、宿泊施設の予約又は提供

Luxury Retreats International ULC

5530 St. Patrick Street, Suite 2210, Montreal, Quebec, H4E 1A8

その他すべての活動

Airbnb Ireland UC

8 Hanover Quay, Dublin 2, Ireland


Terms of Service for European Users

As a consumer you can access the European Commission’s online dispute resolution platform here: https://ec.europa.eu/consumers/odr. Please note that Airbnb is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers.

Section 24 of these Terms contains an arbitration agreement and class action waiver that applies to all claims brought against Airbnb in the United States. Please read them carefully.

Last Updated: 2023年1月25日

Thank you for using Airbnb!

These Terms of Service for European Users (“Terms”) are a binding legal agreement between you and Airbnb that govern your use of the websites, applications, and other offerings from Airbnb (collectively, the “Airbnb Platform”). When used in these Terms, “Airbnb,” “we,” “us,” or “our” refers to the Airbnb entity set out on Schedule 1 with whom you are contracting.

The Airbnb Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Hosts” and Members who search for, book, or use services are “Guests.” Hosts offer accommodations (“Accommodations”), activities, excursions and events (“Experiences”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing”). You must register an account to access and use many features of the Airbnb Platform, and must keep your account information accurate. As the provider of the Airbnb Platform, Airbnb does not own, control, offer or manage any Listings or Host Services. Airbnb is not a party to the contracts concluded directly between Hosts and Guests, nor is Airbnb a real estate broker, insurer or an organiser or retailer of travel packages under Directive (EU) 2015/2302. Airbnb is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms of Service (“Payment Terms”). To learn more about Airbnb’s role see Section 16.

We maintain other terms and policies that supplement these Terms like our Privacy Policy, which describes our collection and use of personal data, and our Payments Terms, which govern any payment services provided to Members by the Airbnb payment entities ("Airbnb Payments").

If you Host, you are responsible for understanding and complying with all laws, rules, regulations and contracts with third parties that apply to your Host Services.

Guest Terms

1. Our Mission.

Our mission is to create a world where you can belong anywhere. From cabins to castles to cooking classes, browse through millions of Listings to find the ones that fit the way you like to travel. Learn more about a Listing by reviewing the description and photos, the Host profile, and past Guest reviews. If you have questions, just message the Host.

2. Searching and Booking on Airbnb.

2.1 Searching. You can search for Host Services by using criteria like the type of Host Service, travel destination, travel dates, and number of guests. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, Reviews, customer service and cancellation history, popularity, previous trips and saved Listings, Host requirements (e.g. minimum or maximum nights), and more. Learn more about search results in our Help Center.

2.2 Booking. When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Airbnb’s service fee, offline fees, taxes and any other items identified during checkout (collectively, “Total Price”). You are also agreeing that Airbnb Payments may charge and collect any security deposit identified during checkout. When you receive the booking confirmation, a contract for Host Services (sometimes called a reservation in these Terms) is formed directly between you and the Host. The cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout form part of your contract with the Host. Be aware that some Hosts work with a co-host or as part of a team to provide their Host Services.

2.3 Accommodation Reservations. An Accommodation reservation is a limited license to enter, occupy and use the Accommodation. The Host retains the right to re-enter the Accommodation during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Host, and (iii) consistent with applicable law. If you stay past checkout, the Host has the right to make you leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Guests.

2.4 Reservations for Experiences and Other Host Services. An Experience or other Host Service reservation entitles you to participate in, attend, or use that Host Service. You are responsible for confirming that you, and anyone you invite, meet minimum age, proficiency, fitness or other requirements. You are responsible for informing the Host of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend or use the Host Service. Except where expressly authorized, you may not allow any person to join a Host Service unless they are included as an additional guest during the booking process.

3. Cancellations, Travel Issues, Refunds and Booking Modifications.

3.1 Cancellations, Travel Issues, and Refunds. In general, if you cancel a reservation, the amount refunded to you is determined by the cancellation policy that applies to that reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control requires you to cancel a reservation, you may be entitled to a partial or full refund under our Extenuating Circumstances Policy. If the Host cancels, or you experience a Travel Issue (as defined in our Guest Refund Policy), you may be entitled to rebooking assistance or a partial or full refund under our Guest Refund Policy. Different policies apply to certain categories of Listings; for example Experiences reservations are governed by the Experiences Guest Refund Policy. See each Policy for details about what is covered, and what refund applies in each situation. You may appeal a decision by Airbnb by contacting our customer service.

3.2 Booking Modifications. Hosts and Guests are responsible for any booking modifications they agree to make via the Airbnb Platform or direct Airbnb customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts, fees or taxes associated with any Booking Modification.

4. Your Responsibilities.

You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation or Experience. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) in the condition it was in when you arrived, and (ii) you must act with integrity, treat others with respect and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.

Host Terms

5. Hosting on Airbnb.

5.1 Host. As a Host, Airbnb offers you the opportunity to share your Accommodation, Experience, or other Host Service with our vibrant community of Guests - and earn money doing it. It’s easy to create a Listing and you are in control of how you host - set your price, availability, and rules for each Listing.

5.2 Contracting with Guests. When you accept a booking request, or receive a booking confirmation through the Airbnb Platform, you are entering into a contract directly with the Guest, and are responsible for delivering the Host Service under the terms and at the price specified in your Listing. You are also agreeing to pay applicable fees like Airbnb’s service fee (and applicable taxes) for each booking. Airbnb Payments will deduct amounts you owe from your payout unless we and you agree to a different method. Any terms or conditions that you include in any supplement contract with Guests must: (i) be consistent with these Terms, our Policies, and the information provided in your Listing, and (ii) be prominently disclosed in your Listing description.

5.3 Independence of Hosts. Your relationship with Airbnb is that of an independent individual or entity and not an employee, agent, joint venturer or partner of Airbnb, except that Airbnb Payments acts as a payment collection agent as described in the Payments Terms. Airbnb does not direct or control your Host Service and you understand that you have complete discretion whether and when to provide Host Services and at what price and on what terms to offer them.

6. Managing Your Listing.

6.1 Creating and Managing Your Listing. The Airbnb Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your Host Service, your price, other charges like cleaning fees, resort fees, security deposits, offline fees, and any rules or requirements that apply to your Guests or Listing. You are responsible for your acts and omissions as well as for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times. We recommend that you obtain appropriate insurance for your Host Services and suggest you carefully review policy terms and conditions like coverage details and exclusions. You may only maintain one Listing per Accommodation, but may have multiple Listings for a single property if it has multiple places to stay. Any offer of an Experience is subject to our Additional Terms for Experience Hosts.

6.2 Know Your Legal Obligations. You are responsible for understanding and complying with any laws, rules, regulations and contracts with third parties that apply to your Listing or Host Services. For example: Some landlords and leases, or homeowner and condominium association rules, restrict or prohibit subletting, short-term rentals and/or longer-term stays. Some cities have zoning or other laws that restrict the short-term rental of residential properties. Some jurisdictions require Hosts to register, get a permit, or obtain a license before providing certain Host Services (such as short-term rentals, longer-term stays, preparing food, serving alcohol for sale, guiding tours or operating a vehicle). In some places, the Host Services you want to offer may be prohibited altogether. Some jurisdictions require that you register Guests who stay at your Accommodation. Some jurisdictions have laws that create tenancy rights for Guests and additional obligations for Hosts. For example, some places have landlord-tenant, rent control, and eviction laws that may apply to longer stays. Check your local rules to learn what rules apply to the Host Services you plan to offer. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of Guests and others in compliance with applicable privacy laws and these Terms, including our Host Privacy Standards. If you have questions about how local laws apply you should always seek legal advice.

6.3 Search Ranking. The ranking of Listings in search results on the Airbnb Platform depends on a variety of factors, including these main parameters:

  • Guest search parameters (e.g. number of Guests, time and duration of the trip, price range),
  • Listing characteristics (e.g. price, calendar availability, number and quality of images, Reviews, type of Host Service, host status, age of the Listing, average Guest popularity),
  • Guest booking experience (e.g. customer service and cancellation history of the Host, ease of booking),
  • Host requirements (e.g. minimum or maximum nights, booking cut-off time), and
  • Guest preferences (e.g. previous trips, saved Listings, location from where the Guest is searching).

Search results may appear different on our mobile application than they appear on our website. Airbnb may allow Hosts to promote their Listings in search or elsewhere on the Airbnb Platform by paying an additional fee. More information about the factors that determine how your Listing appears in search results, our current promotional programs (if any) and how we identify promoted Content can be found in our Help Center.

6.4 Your Responsibilities. You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your Host Services. You are responsible for setting your price and establishing rules and requirements for your Listing. You must describe any and all fees and charges in your Listing description and may not collect any additional fees or charges outside the Airbnb Platform except those expressly authorized by our Offline Fee Policy. Do not encourage Guests to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the Airbnb Platform in violation of our Off-Platform Policy.

6.5 Hosting as a Team or Organization. If you work with a co-host or host as part of a team, business or other organization, the entity and each individual who participates in providing Host Services, is responsible and liable as a Host under these Terms. If you accept terms or enter into contracts, you represent and warrant that you are authorized to enter into contracts for and bind your team, business or other organization, and that each entity you use is in good standing under the laws of the place where it is established. If you perform other functions, you represent and warrant that you are authorized to perform those functions. If you instruct Airbnb to transfer a portion of your payout to a co-host or other Hosts, or send payments to someone else, you must be authorized to do so, and are responsible and liable for the payment amounts and accuracy of any payout information you provide.

7. Cancellations, Travel Issues, and Booking Modifications.

7.1 Cancellations and Travel Issues. In general, if a Guest cancels a reservation, the amount paid to you is determined by the cancellation policy that applies to that reservation. As a host, you should not cancel on a Guest without a valid reason under our Extenuating Circumstances Policy or applicable law. If you cancel on a Guest without such a valid reason, we may impose a cancellation fee and other consequences. If: (i) a Guest experiences a Travel Issue (as defined by the Guest Refund Policy), (ii) an Extenuating Circumstance arises, or (iii) a reservation is cancelled under Section 13 of these Terms, the amount you are paid will be reduced by the amount we refund or otherwise provide to the Guest, and by any other reasonable costs we incur as a result of the cancellation. If a Guest receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Airbnb exceeds your payout, Airbnb (via Airbnb Payments) may recover that amount from you, including by offsetting the refund against your future payouts. You agree that Airbnb’s Guest Refund Policy, Extenuating Circumstances Policy, and these Terms preempt the cancellation policy you set in situations where they allow for the cancellation of a reservation and/or the issuance of refunds to Guests. If we reasonably expect to provide a refund to a Guest under one of these policies, we may delay release of any payout for that reservation until a refund decision is made. If you Host an Experience please note that the Experience Cancellation Policy, Experiences Guest Refund Policy and different cancellation fees and consequences apply to your reservations. See each Policy for details about what is covered, and what your payout will be in each situation. You may appeal a decision by Airbnb by contacting our customer service.

7.2 Booking Modifications. Hosts and Guests are responsible for any Booking Modifications they agree to make via the Airbnb Platform or direct Airbnb customer service to make on their behalf, and agree to pay any additional amounts, fees or taxes associated with a Booking Modification.

8. Taxes.

8.1 Host Taxes. As a host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income or other taxes ("Taxes").

8.2 Collection and Remittance by Airbnb. In jurisdictions where Airbnb facilitates the collection and/or remittance of Taxes on behalf of Hosts, you instruct and authorize Airbnb to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by Airbnb are identified to Members on their transaction records, as applicable. Airbnb may seek additional amounts from Members (including by deducting such amounts from future payouts) in the event that the Taxes collected and/or remitted are insufficient to fully discharge that Members’ tax obligations, and you agree that your sole remedy for Taxes collected by Airbnb is a refund from the applicable Tax authority. You acknowledge and agree that we retain the right, with prior notice to affected Members, to cease the collection and remittance of Taxes in any jurisdiction for any reason.

8.3 Tax Information. In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payouts to you, or both. If you fail to provide us with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payouts to you, we may withhold payouts up to the amount as required by law, until sufficient documentation is provided. You agree that Airbnb may issue on your behalf invoices or similar documentation for VAT, GST, consumption or other Taxes for your Host Services to facilitate accurate tax reporting by our Guests and their organizations.

General Terms

9. Reviews.

After each Host Service, Guests and Hosts will have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Content Policy or Review Policy. Reviews are not verified by Airbnb for accuracy and may be incorrect or misleading.

10. Content.

Parts of the Airbnb Platform enable you to provide feedback, text, photos, audio, video, information and other content (“Content”). By providing Content, in whatever form and through whatever means, you grant Airbnb a non-exclusive, worldwide, royalty-free, sub-licensable and transferable license, for the term of the protection of the rights so licensed, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content to provide and/or promote the Airbnb Platform, in any media or platform, known or unknown to date and in particular on Internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy Policy. Where Airbnb pays for the creation of Content or facilitates its creation, Airbnb may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant Airbnb the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with our Content Policy and Nondiscrimination Policy, which prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent and illegal content. You agree that Airbnb may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. Airbnb does not guarantee the accuracy or quality of translations and Members are responsible for confirming the accuracy of such translations.

11. Fees.

Airbnb may charge fees (and applicable Taxes) to Hosts and Guests for use of the Airbnb Platform. More information about when service fees apply and how they are calculated can be found on our Service Fees page. Except as otherwise provided on the Airbnb Platform, service fees are non-refundable. Airbnb reserves the right to change the service fees at any time, and will provide Members notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 13.2.

12. Airbnb Platform Rules.

12.1 Rules. You must follow these rules and must not help or induce others to break or circumvent these rules.

  • Act with integrity and treat others with respect
    • Do not lie, misrepresent something or someone, or pretend to be someone else.
    • Be polite and respectful when you communicate or interact with others.
    • Follow our Nondiscrimination Policy and do not discriminate against or harass others.
  • Do not scrape, hack, reverse engineer, compromise or impair the Airbnb Platform
    • Do not use bots, crawlers, scrapers or other automated means to access or collect data or other content from or otherwise interact with the Airbnb Platform.
    • Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Airbnb Platform or Content.
    • Do not decipher, decompile, disassemble or reverse engineer any of the software or hardware used to provide the Airbnb Platform.
    • Do not take any action that could damage or adversely affect the performance or proper functioning of the Airbnb Platform.
  • Only use the Airbnb Platform as authorized by these Terms or another agreement with us
    • You may only use another Member’s personal information as necessary to facilitate a transaction using the Airbnb Platform as authorized by these Terms.
    • Do not use the Airbnb Platform, our messaging tools, or Members’ personal information to send commercial messages without their express consent.
    • You may use Content made available through the Airbnb Platform solely as necessary to enable your use of the Airbnb Platform as a Guest or Host.
    • Do not use Content unless you have permission from the Content owner or the use is authorized by us in these Terms or another agreement you have with us.
    • Do not request, make or accept a booking or any payment outside of the Airbnb Platform to avoid paying fees, taxes or for any other reason. See our Offline Fee Policy for exceptions.
    • Do not require or encourage Guests to open an account, leave a review, or otherwise interact, with a third party website, application or service before, during or after a reservation, unless authorized by Airbnb.
    • Do not engage in any practices that are intended to manipulate our search algorithm.
    • Do not book Host Services unless you are actually using the Host Services.
    • Do not use, copy, display, mirror or frame the Airbnb Platform, any Content, any Airbnb branding, or any page layout or design without our consent.
  • Honor your legal obligations
    • Understand and follow the laws that apply to you, including privacy, data protection, and export laws.
    • If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us to process that information under our Privacy Policy.
    • Read and follow our Terms, Policies and Standards.
    • Do not organize or facilitate unauthorized parties or events. You are responsible and liable for any party or event during your reservation that violates our rules for parties and events, as incorporated by reference herein.
    • Do not use the name, logo, branding, or trademarks of Airbnb or others without permission.
    • Do not use or register any domain name, social media handle, trade name, trademark, branding, logo or other source identifier that may be confused with Airbnb branding.
    • Do not offer Host Services that violate the laws or agreements that apply to you.
    • Do not offer or solicit prostitution or participate in or facilitate human trafficking.

12.2 Reporting Violations. If you believe that a Member, Listing or Content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting Airbnb. In addition, if you believe that a Member, Listing or Content has violated our Standards, you should report your concerns to Airbnb. If you reported an issue to local authorities, Airbnb may request a copy of that report. Except as required by law, we are not obligated to take action in response to any report.

12.3 Copyright Notifications. If you believe that Content on the Airbnb Platform infringes copyrights, please notify us in accordance with our Copyright Policy.

13. Termination, Suspension and other Measures.

13.1 Term. The agreement between you and Airbnb reflected by these Terms remains in effect until either you or we terminate the agreement in accordance with these Terms.

13.2 Termination. You may terminate this agreement at any time by sending us an email or by deleting your account. Airbnb may terminate this agreement for any reason by giving you 30 days’ notice via email or using any other contact information you have provided for your account. Airbnb may also terminate this agreement immediately and without prior notice and stop providing access to the Airbnb Platform if (i) you materially breach these Terms or our Policies, (ii) you violate applicable laws, or (iii) such action is necessary to protect the personal safety or property of Airbnb, its Members, or third parties (for example in the case of fraudulent behavior of a Member), or (iv) your account has been inactive for more than two years.

13.3 Member Violations. If (i) you breach these Terms, our Policies, or our Standards, (ii) you violate applicable laws, regulations or third party rights, (iii) you have repeatedly received poor Reviews or Airbnb otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) such action is necessary to protect the personal safety or property of Airbnb, its Members, or third parties, Airbnb may:

  • suspend or limit your access to or use of the Airbnb Platform and/or your account;
  • suspend or remove Listings, Reviews, or other Content;
  • cancel pending or confirmed bookings; or
  • suspend or revoke any special status associated with your account.

In case of non-material violations or where otherwise appropriate, you will be given notice of any intended measure by Airbnb and an opportunity to resolve the issue, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws.

13.4 Legal Mandates. Airbnb may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, including the measures described above in Section 13.3.

13.5 Effect of Termination. If you are a Host and terminate your Airbnb account, any confirmed booking(s) will be automatically cancelled and your Guests will receive a full refund. If you terminate your account as a Guest, any confirmed booking(s) will be automatically cancelled and any refund will depend upon the terms of the Listing’s cancellation policy. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the Airbnb Platform has been limited, or your Airbnb account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the Airbnb Platform through an account of another Member.

13.6 Appeal. If Airbnb takes any of the measures described in this Section 13 you may appeal such a decision by contacting our customer service.

14. Modification of these Terms.

Airbnb may modify these Terms at any time. When we make changes to these Terms, we will post the revised Terms on the Airbnb Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the proposed changes by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Airbnb Platform will constitute acceptance of the revised Terms.

15. Resolving Complaints and Damage Claims.

If a Member provides evidence that another Member has culpably damaged their real or personal property ("Damage Claim"), the complaining Member can seek compensation through the Resolution Center. If the complaining Member escalates a Damage Claim to Airbnb, the other Member will be given an opportunity to respond. If the responding Member agrees to pay, or Airbnb determines under consideration of any applicable statutory rules on the burden of proof that they are responsible for the Damage Claim, Airbnb via Airbnb Payments can collect any sums required to cover the Damage Claim from the responding Member and/or against any security deposit. Airbnb may also pursue against you any remedies it may have available under applicable law. You agree to cooperate in good faith, provide any information Airbnb requests, execute documents, and take further reasonable action, in connection with Damage Claims, Member complaints, claims under insurance policies, or other claims related to your provision or use of Host Services. You may appeal a decision by Airbnb by contacting our customer service. Any decisions made by Airbnb in relation to a Damage Claim do not affect your contractual and statutory rights. Your right to take legal action before a court of law remains unaffected.

16. Airbnb’s Role.

We offer a platform that enables Members to publish, offer, search for, and book Host Services. When Members make or accept a booking, they are entering into a contract directly with each other. Airbnb is not and does not become a party to or other participant in any contractual relationship between Members. Airbnb is not acting as an agent for any Member except for where Airbnb Payments acts as a collection agent as provided in the Payments Terms. While we work hard to ensure our Members have great experiences using Airbnb, we do not and cannot control the conduct or performance of Guests and Hosts and do not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Host Services or (ii) the truth or accuracy of any Listing descriptions, Reviews, or other Content provided by Members. You acknowledge that Airbnb has no general obligation to monitor the use of the Airbnb Platform and verify information provided by our Members, but has the right to review, disable access to, remove, or edit Content to: (i) operate, secure and improve the Airbnb Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Member Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing Listings that don’t meet quality and eligibility criteria. Where we remove or disable Content, we will notify a Member and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws. You may appeal such a decision by contacting our customer service. Members agree to cooperate with and assist Airbnb in good faith, and to provide Airbnb with such information and take such actions as may be reasonably requested by Airbnb with respect to any investigation undertaken by Airbnb regarding the use or abuse of the Airbnb Platform.

17. Member Accounts.

You must register an account to access and use many features of the Airbnb Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the Airbnb Platform under the laws of the United States, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not register more than one account or transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You must immediately notify Airbnb if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. You are responsible and liable for activities conducted through your Airbnb Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials). If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.

18. Disclaimer.

We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Guest, Host, Host Service, Listing or third party and we do not warrant that verification, identity or background checks conducted on Members (if any) will identify past misconduct or prevent future misconduct. Any references to a Member being "verified" (or similar language) indicate only that the Member or Airbnb has completed a relevant verification or identification process and nothing else. We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Airbnb Platform. Airbnb may, temporarily and under consideration of the Members’ legitimate interests (e.g. by providing prior notice), restrict the availability of the Airbnb Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Airbnb Platform.

19. Liability.

Airbnb is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors, or other vicarious agents. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, limb, or health. For any negligent breaches of essential contractual obligations by us, our legal representatives, directors, or other vicarious agents Airbnb’s liability is limited to the typically occurring foreseeable damages. Essential contractual obligations are such duties of Airbnb in whose proper fulfillment you regularly trust and must trust for the proper execution of the contract. Any additional liability of Airbnb is excluded.

20. Indemnification.

To the maximum extent permitted by applicable law, you agree to release, defend (at Airbnb’s option), indemnify, and hold Airbnb (including Airbnb Payments, other affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our Policies or Standards, (ii) your improper use of the Airbnb Platform, (iii) your interaction with any Member, stay at an Accommodation, participation in an Experience or other Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights. The indemnification obligation only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.

21. Contracting Entities.

Based on your country of residence or establishment and what you are doing on the Airbnb Platform, Schedule 1 below sets out the Airbnb entity with whom you are contracting. If we identify through the Airbnb Platform, an Airbnb entity other than the one set out on Schedule 1 as being responsible for a product, feature or transaction, the Airbnb entity so identified is your contracting entity with respect to that product, feature or transaction. If you change your country of residence or establishment to a country outside of the EEA, Switzerland or the United Kingdom, the Airbnb company you contract with and the applicable version of the Terms of Service will be determined by your new country of residence or establishment, from the date on which your country of residence or establishment changes.

22. Applicable law and Jurisdiction.

These Terms are governed by and construed in accordance with Irish law. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of Irish law. As a consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of Airbnb's place of business in Ireland. If Airbnb wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the Irish courts.

23. Miscellaneous.

23.1 Other Terms Incorporated by Reference. Our Host Guarantee Terms, Japan Host Insurance Terms, Guest Refund Policy, Experiences Guest Refund Policy, Content Policy, Nondiscrimination Policy, Extenuating Circumstances Policy, Policies, Standards and other supplemental policies and terms linked to in these Terms apply to your use of the Airbnb Platform, are incorporated by reference, and form part of your agreement with Airbnb.

23.2 Interpreting these Terms. Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms constitute the entire agreement between Airbnb and you pertaining to your access to or use of the Airbnb Platform and supersede any and all prior oral or written understandings or agreements between Airbnb and you. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and Airbnb. If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated in Section 24.11 below, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

23.3 No Waiver. Airbnb’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

23.4 Assignment. You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without Airbnb's prior written consent. Airbnb may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with 30 days’ prior notice. Your right to terminate this agreement at any time pursuant to Section 13.2 remains unaffected.

23.5 Notice. Unless specified otherwise, any notices or other communications to Members permitted or required under this agreement, will be provided electronically and given by Airbnb via email, Airbnb Platform notification, messaging service (including SMS and WeChat), or any other contact method we enable you to provide. If a notification relates to a booking or Listing in Japan, you agree and acknowledge that such notifications via electronic means in lieu of a written statement, satisfies Airbnb’s obligations under Article 59 (1) of the Japanese Housing Accommodation Business Act.

23.6 Third-Party Services. The Airbnb Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Airbnb is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.

23.7 Google Terms. Some translations on the Airbnb Platform are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the Airbnb Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

23.8 Apple Terms. If you access or download our application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement.

23.9 Airbnb Platform Content. Content made available through the Airbnb Platform may be protected by copyright, trademark, and/or other laws of the United States and other countries. You acknowledge that all intellectual property rights for that Content are the exclusive property of Airbnb and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Content accessed through the Airbnb Platform except to the extent you are the legal owner of that Content or as expressly permitted in these Terms. Subject to your compliance with these Terms, Airbnb grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view the Content made available on or through the Airbnb Platform and accessible to you, solely for your personal and non-commercial use.

23.10 Airbnb.org. Airbnb.org is a nonprofit corporation exempt from income taxation under U.S. Internal Revenue Code Section 501(c)(3), operating as a public charity. Airbnb.org is not owned or controlled by Airbnb. Airbnb.org administers a number of charitable programs that benefit our Host and Guest communities and the public.

23.11 Force Majeure. Airbnb shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

23.12 Emails and SMS. You will receive administrative communications from us using the email address or other contact information you provide for your Airbnb account. Enrollment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. You can control whether you receive promotional emails using the notification preferences in your account settings. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have an Airbnb Account. In the U.S. if you consent to receive SMS (text messages) from us, you will be subject to our SMS Terms.

23.13 Contact Us. If you have any questions about these Terms please email us.

24. United States Dispute Resolution and Arbitration Agreement.

24.1 Application. This Arbitration Agreement only applies to you if your country of residence or establishment is the United States. If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Airbnb in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this Section 24 applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.

24.2 Overview of Dispute Resolution Process. Airbnb is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process for individuals to whom this Section 24 applies: (1) an informal negotiation directly with Airbnb’s customer service team (described in paragraph 24.3, below), and if necessary (2) a binding arbitration administered by the American Arbitration Association (“AAA”). You and Airbnb each retain the right to seek relief in small claims court as an alternative to arbitration.

24.3 Mandatory Pre-Arbitration Dispute Resolution and Notification. At least 30 days prior to initiating an arbitration, you and Airbnb each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution. You must send your notice of dispute to Airbnb by mailing it to Airbnb’s agent for service: CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, California 95833. Airbnb will send its notice of dispute to the email address associated with your Airbnb account. A notice of dispute must include: the party’s name and preferred contact information, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (available at www.adr.org) with the AAA and providing a copy to the other party as specified in the AAA Rules (available at www.adr.org). 

24.4 Agreement to ArbitrateYou and Airbnb mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of the Airbnb Platform, Host Services, or any Content (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and Airbnb agree that the arbitrator will decide that issue.

24.5 Exceptions to Arbitration Agreement. You and Airbnb each agree that the following causes of action and/or claims for relief are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction (as defined by Section 22 of the Terms of Service for Non-European Users): (i) any claim or cause of action alleging actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack); or (iii) a request for the remedy of public injunctive relief. You and Airbnb agree that the remedy of public injunctive relief will proceed after the arbitration of all arbitrable claims, remedies, or causes of action, and will be stayed pending the outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act.

24.6 Arbitration Rules and Governing Law. This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this provision. The arbitration will be administered by AAA in accordance with the Consumer Arbitration Rules and/or other AAA arbitration rules determined to be applicable by the AAA (the “AAA Rules“) then in effect, except as modified here. The AAA Rules are available at www.adr.org. In order to initiate arbitration, a completed written demand (available at www.adr.org) must be filed with the AAA and provided to the other party, as specified in the AAA rules.

24.7 Modification to AAA Rules - Arbitration Hearing/Location. In order to make the arbitration most convenient to you, Airbnb agrees that any required arbitration hearing may be conducted, at your option: (a) in the U.S. county where you reside; (b) in San Francisco County; (c) via phone or video conference; or (d) if all parties agree, by solely the submission of documents to the arbitrator.

24.8 Modification of AAA Rules - Attorney’s Fees and Costs. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, Airbnb will pay all arbitration fees and expenses. Either party may make a request that the arbitrator award attorneys’ fees and costs upon proving that the other party has asserted a claim, cross-claim or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the AAA Rules.

24.9 Arbitrator’s Decision. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the AAA Rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

24.10 Jury Trial Waiver. You and Airbnb acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

24.11 No Class Actions or Representative Proceedings. You and Airbnb acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.

24.12 Severability. Except as provided in Section 24.11, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision will be severed and the remainder of the Arbitration Agreement will be given full force and effect.

24.13 Changes to Agreement to Arbitrate. If Airbnb changes this Section 24 after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject that change by sending us written notice (including by email) within 30 days of the date the change is effective. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and Airbnb (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and Airbnb.

24.14 Survival. Except as provided in Section 24.12, and subject to Section 13.6 of the Terms of Service for Non-European Users this Section 24 will survive any termination of these Terms and will continue to apply even if you stop using the Airbnb Platform or terminate your Airbnb Account.

Additional Terms Applicable to Business Users

If you are a Business User as defined in Section 25 of these Terms, the following additional terms will apply to you:

25. Business Users.

You are a “Business User” for the purposes of these Terms if (i) your place of residence or establishment is within the EEA or the United Kingdom, (ii) you fully meet the definition of a ‘business user’ outlined in Article 2 (1) of Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services (“Platform to Business Regulation”), and (iii) you have notified Airbnb that you are a Business User by adding your business details to your Airbnb account. You are responsible for keeping your business details accurate and up to date.

26. Termination, Suspension and other Measures.

In case we take any of the measures according to Section 13.2 and 13.3, you will be given the opportunity to clarify the facts and circumstances leading to such a measure in the framework of our internal complaint-handling process as described in Section 27.

27. Complaints Handling and Mediation.

We want to be transparent about how we handle complaints and aim to treat all Business Users fairly. Our Help Center explains how you can access our internal complaint-handling system and what you can expect as a Business User when you make a complaint in relation to issues falling under the remit of Article 11 (1) of the Platform to Business Regulation. It also sets out the details of the mediation service that you can use in the event that such a complaint is not resolved.

28. Access to Data.

Business Users have access to personal and other data in their Airbnb account and host dashboard which is provided by the Business User, their Guests or generated through the use of the Airbnb Platform and which is necessary for the performance of their Host Services as well as aggregated information about searches, bookings and the performance of their listings. Our Privacy Policy sets out the categories of personal data and other data we collect, how we use, process, disclose and retain it, and how you can access it and exercise your data rights.

29. Additional Distribution Channels.

Airbnb operates an affiliate program through which Listings may be featured on third party websites, such as those for online travel sites, media outlets, loyalty programs, and search aggregators. Listings may also appear in advertisements for Airbnb published on third party websites from time to time.

Schedule 1 - Contracting Entities

Your place of residence or establishment:Your activity on the Airbnb Platform:Airbnb contracting Entity:Contact information:
European Economic Area, Switzerland or the United KingdomBooking or offering certain hotels or traditional accommodations, where Airbnb Travel, LLC is identified in the checkout or listing process.Airbnb Travel, LLC888 Brannan Street, San Francisco, CA 94103, United States
Booking or offering accommodations located in the United States for stays of 28 nights or more where Airbnb Stays, Inc. is identified in the checkout or listing process.Airbnb Stays, Inc.888 Brannan Street, San Francisco, CA 94103, United States
All other activities.Airbnb Ireland UC8 Hanover Quay, Dublin 2, Ireland


Terms of Service for Australian Users

These Terms of Service for Australian Users (“Terms”) are subject to the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. These Terms (including Sections 1.3, 3, 5.3, 5.4, 5.5, 10, 17, 18 and 19) apply to the maximum extent permitted by the Australian Consumer Law.

Section 23 of these Terms contains an arbitration agreement and class action waiver that applies to all claims brought against Airbnb in the United States. Please read them carefully.

Last Updated: January 25, 2024

Thank you for using Airbnb!

These Terms and the documents, policies and standards referred to within them, form a binding legal agreement between you and Airbnb that governs your right to use the websites, applications, and other offerings from Airbnb (collectively, the “Airbnb Platform”).

The documents referred to within these Terms include but are not limited to our:

  • Payments Terms of Service, which govern any payment services provided to Members by the Airbnb payment entities (such entities, collectively, "Airbnb Payments").
  • Privacy Policy, which describes our collection and use of personal data.
  • Service Fees Policy, which describes how Airbnb service fees are charged to Hosts and Guests.
  • Offline Fee Policy, which describes the circumstances in which a Host can charge additional fees or charges outside the Airbnb Platform.
  • Off-Platform Policy, which prohibits certain actions from occurring outside of the Airbnb Platform.
  • Taxes Policy, which explains what taxes may apply to a Reservation.
  • Host Privacy Standards, that specify how Hosts should handle Guest Personal Information.
  • Cancellation Policies, that explain the cancellation policies that may apply to a listing. The Host’s cancellation policy applicable to each reservation is displayed on the Listing page before booking.
  • Extenuating Circumstances Policy, which explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impractical or illegal to complete your Reservation.
  • Rebooking and Refund Policy, which explains how Airbnb will assist with rebooking a reservation and how Airbnb handles refunds when a Host cancels a reservation or another Reservation Issue disrupts a stay.
  • Experiences Guest Refund Policy, which explains how refunds are handled for Experiences when a Host cancels or a Reservation Issue occurs.
  • Resolution Centre page, which describes how money-related disputes between Hosts and Guests may be resolved.
  • Host Damage Protection Terms, which explains the terms, exclusions and limitations under which Airbnb will agree to pay a Host to repair or replace Covered Property as a result of a Covered Loss.
  • Reviews Policy, which governs reviews left by Members on the Airbnb Platform.
  • Community Standards, that apply to Members and help ensure safe stays, experiences and interactions.
  • Community Policies, which sets out expectations of Members of the Airbnb Community.
  • Content Policy, which governs the posting by Members of content on the Airbnb Platform.
  • Nondiscrimination Policy, which describes the fundamental principles of inclusion and respect and provides guidance to Members in making accommodation distinctions based on certain personal characteristics.
  • Experiences Standards and Requirements, which explains the standards and requirements that apply to Experiences.
  • Listing Management Terms of Service, which govern the use of Teams to help manage Listings and provide Host Services.

For convenience, we have set out above several terms and policies that are referred to in these Terms. However, it is important that you note that there are other supplemental policies and terms linked from our Legal Terms and Policies pages, which apply to your use of the Airbnb Platform, and are incorporated by reference, and form part of the binding legal agreement between you and Airbnb.

When used in these Terms, “Airbnb,” “we,” “us,” or “our” refers to the Airbnb entity set out on Schedule 1 with whom you are contracting.

The Airbnb Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Hosts” and Members who search for, book, or use services are “Guests". Hosts offer accommodations (“Accommodations”), activities, excursions and events (“Experiences”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing”).

As the provider of the Airbnb Platform, Airbnb does not own, control, offer or manage any Listings, Host Services, or tourism services. Airbnb is not a party to the contracts entered into directly between Hosts and Guests, nor is Airbnb a real estate broker, travel agency, or insurer. Airbnb is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms of Service (“Payment Terms”). To learn more about Airbnb’s role see Section 15.

Guest Terms

1. Searching and Booking on Airbnb.

1.1 Searching. You can search for Host Services by using criteria like the type of Host Service, type of listing, travel destination, travel dates, and number of guests. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, reviews, customer service and cancellation history, popularity, previous trips and saved Listings, Host requirements (e.g. minimum or maximum nights), and more. Learn more about search results in our Help Center.

1.2 Booking. When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Airbnb’s service fee, offline fees, taxes, and any other items identified during checkout (collectively, “Total Price”). If you choose to pay using a currency that differs from the currency set by the Host for their Listing, the price displayed to you prior to you completing payment is based on a currency conversion rate determined by us. You are also agreeing that Airbnb via Airbnb Payments may charge the Payment Method (as defined in the Payment Terms) used to book the Listing in order to collect Damage Claim (as defined in Section 14) amounts. If you choose to pay using a currency that differs from the currency set by the Host for their Listing, the price displayed to you is based on a currency conversion rate determined by us. When you receive the booking confirmation, a contract for Host Services (a "Reservation") is formed directly between you and the Host. By making a Reservation you are agreeing to the terms of the contract. The terms of the contract include these Terms, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these terms of the contract including these Terms and all terms of the Reservation including all rules, standards, policies, and requirements prior to booking a Listing. Be aware that some Hosts work with a co-host or as part of a team to provide their Host Services.

1.3 Accommodation Reservations. An Accommodation Reservation is a limited license to enter, occupy and use the Accommodation. The Host retains the right to re-enter the Accommodation during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Host, and (iii) permitted by applicable law. If you stay past checkout, the Host has the right to make you leave in a manner permitted by applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Guests.

1.4 Reservations for Experiences and Other Host Services. An Experience or other Host Service Reservation entitles you to participate in, attend, or use that Experience or Host Service. You are responsible for confirming that you, and anyone you invite, meet minimum age, proficiency, fitness or other requirements. You are responsible for informing the Host of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend or use the Experience or Host Service. Except where expressly authorized, you may not allow any person to join an Experience or Host Service unless they are included as an additional guest during the booking process.

2. Cancellations, Reservation Issues, Refunds and Booking Modifications.

2.1 Cancellations, Reservation Issues, and Refunds. In general, if you cancel a Reservation, the amount refunded to you is determined by the Host’s cancellation policy that applies to that Reservation, as displayed on the Listing page at the time of booking. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control requires you to cancel a Reservation, you may be entitled to a partial or full refund under our Extenuating Circumstances Policy. If the Host cancels, or you experience a Reservation Issue (as defined in our Rebooking and Refund Policy), you may be entitled to rebooking assistance or a partial or full refund under our Rebooking and Refund Policy. Different policies apply to certain categories of Listings; for example, Experiences reservations are governed by the Experiences Guest Refund Policy. See each Additional Legal Term or Policy for details about what is covered, and what refund applies in each situation. You may appeal a decision by Airbnb by contacting our customer service.

2.2 Booking Modifications. Guests and Hosts are responsible for any booking modifications they agree to make via the Airbnb Platform or direct Airbnb customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts, fees, or taxes associated with any Booking Modification, which are notified to them prior to choosing to proceed with the Booking Modification.

3. Your Responsibilities and Assumption of Risk.

3.1 Your Responsibilities. To the maximum extent permitted by law, you are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation, all areas and facilities where the Accommodation is located that the Host and Guest are legally entitled to use in connection with the Accommodation (“Common Areas”), or any Experience or other Host Service. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) or Common Areas in the condition it was in when you arrived, (ii) you are responsible for paying all reasonable Damage Claim amounts, and (iii) you must act with integrity, treat others with respect and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.

3.2 Your Assumption of RiskYou acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the risk arising out of your access to and use of the Airbnb Platform and any Content (as defined in Section 9), including your stay at any Accommodation, participation in any Experience, use of any other Host Service, or any other interaction you have with other Members whether in person or online. This means it is your responsibility to investigate a Host Service to determine whether it is suitable for you. For example, Host Services may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Host Services.

Host Terms

4. Hosting on Airbnb.

4.1 Host. As a Host, Airbnb offers you the right to use the Airbnb Platform in accordance with these Terms to share your Accommodation, Experience, or other Host Service with our vibrant community of Guests - and earn money doing it. It’s easy to create a Listing and you are in control of how you host - set your price, availability, and rules for each Listing.

4.2 Contracting with Guests. When you accept a booking request, or receive a booking confirmation through the Airbnb Platform, you are entering into a contract directly with the Guest, and are responsible for delivering the Host Service under the terms and at the price specified in your Listing. You are also agreeing to pay applicable fees like Airbnb’s service fee (and applicable taxes) for each booking. Airbnb Payments will deduct amounts you owe from your payout unless we and you agree to a different method. Any terms or conditions that you include in any supplemental contract with Guests must: (i) be consistent with these Terms, our Additional Legal Terms, Policies, and the information provided in your Listing, and (ii) be prominently disclosed in your Listing description.

4.3 Independence of Hosts. Your relationship with Airbnb is that of an independent individual or entity and not an employee, agent, joint venturer or partner of Airbnb, except that Airbnb Payments acts as a payment collection agent as described in the Payments Terms. Airbnb does not direct or control your Host Service and you understand that you have complete discretion whether and when to provide Host Services and at what price and on what terms to offer them.

5. Managing Your Listing.

5.1 Creating and Managing Your Listing. The Airbnb Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your Host Service, your price, other charges like cleaning fees, resort fees, offline fees, and any rules or requirements that apply to your Guests or Listing. You are responsible for your acts and omissions as well as for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times. You are responsible for obtaining appropriate insurance for your Host Services and we suggest you carefully review policy terms and conditions including coverage details and exclusions. You may only maintain one Listing per Accommodation, but may have multiple Listings for a single property if it has multiple places to stay. Any offer of an Experience is subject to our Additional Terms for Experience Hosts in Section 24.

5.2 Know Your Legal Obligations. You are responsible for understanding and complying with any laws, rules, regulations and contracts with third parties that apply to your Listing or Host Services. For example: Some landlords and leases, or homeowner and condominium association rules, restrict or prohibit subletting, short-term rentals and/or longer-term stays. Some cities have zoning or other laws that restrict the short-term rental of residential properties. Some jurisdictions require Hosts to register, get a permit, or obtain a license before providing certain Host Services (such as short-term rentals, longer-term stays, preparing food, serving alcohol for sale, guiding tours or operating a vehicle). In some places, the Host Services you want to offer may be prohibited altogether. Some jurisdictions require that you register Guests who stay at your Accommodation. Some jurisdictions have laws that create tenancy rights for Guests and additional obligations for Hosts. For example, some places have landlord-tenant, rent control, and eviction laws that may apply to longer stays. Check your local rules to learn what rules apply to the Host Services you plan to offer. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of Guests and others in compliance with applicable privacy laws and these Terms, including our Host Privacy Standards. If you have questions about how local laws apply you should always seek legal advice.

5.3 Search Ranking. The ranking of Listings in search results on the Airbnb Platform depends on a variety of factors, including these main parameters:

  • Guest search parameters (e.g. number of Guests, destination, time and duration of the trip, price range),
  • Listing characteristics (e.g. location, price, calendar availability, number and quality of images, reviews, ratings and other quality signals, type or category of Host Service, Host status, length of time the Listing has been live on the Airbnb Platform, Guest engagement and popularity),
  • Guest experience (e.g. customer service and cancellation history of the Host, ease of booking),
  • Host and Listing requirements (e.g. minimum or maximum nights, booking cut-off time), and
  • Guest preferences and history (e.g. previous trips, viewed and saved Listings, location from where the Guest is searching).

Search results may be different on our mobile application than on our website, and may also differ in the map view. Airbnb may allow Hosts to promote their Listings in search or elsewhere on the Airbnb Platform by paying an additional fee. More information about the factors that determine how your Listing appears in search results, our current promotional programs (if any) and how we identify promoted Content can be found in our Help Center.

5.4 Your Responsibilities. To the maximum extent permitted by law, you are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your Host Services. You are responsible for setting your price and establishing rules and requirements for your Listing. You must describe any and all fees and charges in your Listing description and may not collect any additional fees or charges outside the Airbnb Platform except those expressly authorized by our Offline Fee Policy. Do not encourage Guests to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the Airbnb Platform in violation of our Off-Platform Policy.

5.5 Hosting as a Team or Organization. To the maximum extent permitted by law, if you work with a co-host or host as part of a team, business or other organization, you are responsible and liable as a Host under these terms for the acts and omission of each entity and individual who participates in providing your Host Services and you are required to inform personnel engaged by you to deliver any Host Services of your obligations under these Terms. If you accept terms or enter into contracts with third parties, you represent and warrant that you are authorized to enter into contracts for and bind your team, business or other organization, and that each entity you use is in good standing under the laws of the place where it is established. If you perform other functions, you represent and warrant that you are authorized to perform those functions. If you instruct Airbnb to transfer a portion of your payout to a co-host or other Hosts, or send payments to someone else, you must be authorized to do so, and are responsible and liable for the payment amounts and accuracy of any payout information you provide.

5.6 Your Assumption of Risk. You acknowledge that hosting carries inherent risks and agree that, to the maximum extent permitted by law, you assume the risk arising out of your access to and use of the Airbnb Platform, offering Host Services, or any interaction you have with other Members whether in person or online. You agree that you have had the opportunity to investigate the Airbnb Platform and any laws, rules, regulations, or obligations that may be applicable to your Listings or Host Services.

6. Cancellations, Reservation Issues, and Booking Modifications.

6.1 Cancellations and Reservation Issues. In general, if a Guest cancels a Reservation, the amount paid to you is determined by the cancellation policy that applies to that Reservation. As a host, you should not cancel on a Guest without a valid reason under our Extenuating Circumstances Policy or applicable law. If you cancel on a Guest without such a valid reason, we may impose a cancellation fee and other consequences. If: (i) a Guest experiences a Reservation Issue (as defined by the Rebooking and Refund Policy), (ii) an Extenuating Circumstance arises, or (iii) a Reservation is cancelled under Section 12 of these Terms, the amount you are paid will be reduced by the amount we refund or otherwise provide to the Guest, and by any other reasonable costs we incur as a result of the cancellation. If a Guest receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Airbnb exceeds your payout, Airbnb (via Airbnb Payments) may recover that amount from you, including by deducting the refund against your future payouts. You agree that Airbnb’s Rebooking and Refund Policy, Extenuating Circumstances Policy, and these Terms preempt the cancellation policy you set in situations where they allow for the cancellation of a Reservation and/or the issuance of refunds to Guests. If we reasonably expect to provide a refund to a Guest under one of these policies, we may delay release of any payout for that Reservation until a refund decision is made. If you host an Experience please note that the Experience Cancellation Policy, Experiences Guest Refund Policy and different cancellation fees and consequences apply to your Reservations. See each Policy for details about what is covered, and what your payout will be in each situation.

You may appeal a decision by Airbnb by contacting our customer service.

6.2 Booking Modifications. Hosts and Guests are responsible for any Booking Modifications they agree to make via the Airbnb Platform or direct Airbnb customer service to make on their behalf, and agree to pay any additional amounts, fees or taxes associated with a Booking Modification which are notified to them prior to choosing to proceed with the Booking Modification.

7. Taxes.

7.1 Host Taxes. As a Host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable GST or other indirect taxes, occupancy taxes, sales, tourist or other taxes ("Taxes").

7.2 Collection and Remittance by Airbnb. In jurisdictions where Airbnb facilitates the collection and/or remittance of Taxes on behalf of Hosts, you instruct and authorize Airbnb to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by Airbnb are identified to Members on their transaction records, as applicable. Airbnb may seek additional amounts from Members (including by deducting such amounts from future payouts) where Taxes collected and/or remitted are insufficient to fully discharge that Members’ tax obligations, and you agree that your sole remedy for Taxes collected by Airbnb is a refund from the applicable Tax authority. You acknowledge and agree that we retain the right, with prior notice to affected Members, to cease the collection and remittance of Taxes in any jurisdiction for any reason.

7.3 Tax Information. In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payouts to you, or both. Where applicable, if you fail to provide us with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payouts to you, we may withhold payouts up to the amount as required by law, until sufficient documentation is provided. You agree that Airbnb may issue on your behalf invoices or similar documentation for GST or other Taxes for your Host Services to facilitate accurate tax reporting.

General Terms

8. Reviews.

After each Host Service, Guests and Hosts will have an opportunity to review each other. Your review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates these Terms, applicable law, or our Content Policy or Review Policy. Reviews are not verified by Airbnb for accuracy and may be incorrect or misleading.

9. Content.

Parts of the Airbnb Platform enable you to provide feedback, text, photos, audio, video, information and other content (“Content”). By providing Content, in whatever form and through whatever means, you grant Airbnb a non-exclusive, worldwide, royalty-free, perpetual, sub-licensable and transferable license, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content to provide and/or promote the Airbnb Platform, in any media or platform, known or unknown to date and in particular on Internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy Policy. Where Airbnb pays for the creation of Content or facilitates its creation, Airbnb may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant Airbnb the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with our Content Policy and Nondiscrimination Policy, which prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent and illegal content. You agree that Airbnb may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. Airbnb does not guarantee the accuracy or quality of translations and Members are responsible for confirming the accuracy of such translations.

10. Fees.

Airbnb may charge fees (and applicable Taxes) to Hosts and Guests for the right to use the Airbnb Platform. More information about when service fees apply and how they are calculated can be found on our Service Fees page. Any applicable fees are disclosed to Guests before making a booking. Except as otherwise provided on the Airbnb Platform and to the extent permitted by law, service fees are non-refundable. Airbnb reserves the right to change the service fees at any time, and will provide Members at least 30 days’ notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 12.2.

11. Airbnb Platform Rules.

11.1 Rules. You must follow these rules and must not help or induce others to break or circumvent these rules.

  • Act with integrity and treat others with respect.
    • Do not lie, misrepresent something or someone, or pretend to be someone else.
    • Be polite and respectful when you communicate or interact with others.
    • Do not attempt to evade enforcement of these Terms, our Additional Legal Terms, Policies, or our Standards, such as by creating a duplicate account or listings.
    • Follow our Nondiscrimination Policy and do not discriminate against or harass others.
  • Do not scrape, hack, reverse engineer, compromise or impair the Airbnb Platform.
    • Do not use bots, crawlers, scrapers, or other automated means to access or collect data or other content from or otherwise interact with the Airbnb Platform.
    • Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Airbnb Platform or Content.
    • Do not decipher, decompile, disassemble, or reverse engineer any of the software or hardware used to provide the Airbnb Platform.
    • Do not take any action that could damage or adversely affect the performance or proper functioning of the Airbnb Platform.
  • Only use the Airbnb Platform as authorized by these Terms or another agreement with us.
    • You may only use another Member’s personal information as necessary to facilitate a transaction using the Airbnb Platform as authorized by these Terms.
    • Do not use the Airbnb Platform, our messaging tools, or Members’ personal information to send commercial messages without their express consent.
    • You may use Content made available through the Airbnb Platform solely as necessary to enable your use of the Airbnb Platform as a Guest or Host.
    • Do not use Content unless you have permission from the Content owner or the use is authorized by us in these Terms or another agreement you have with us.
    • Do not request, make or accept a booking or any payment outside of the Airbnb Platform to avoid paying fees, taxes or for any other reason. See our Offline Fee Policy for exceptions.
    • Do not require or encourage Guests to open an account, leave a review, complete a survey, complete a survey, or otherwise interact, with a third party website, application or service before, during or after a Reservation, unless authorized by Airbnb.
    • Do not engage in any practices that are intended to manipulate our search algorithm.
    • Do not book Host Services unless you are actually using the Host Services.
    • Do not use, copy, display, mirror or frame the Airbnb Platform, any Content, any Airbnb branding, or any page layout or design without our consent.
  • Honor your legal obligations.
    • Understand and follow the laws that apply to you, including privacy, data protection, and export laws.
    • If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us to process that information under our Privacy Policy.
    • Read and follow our Terms, Additional Legal Terms, Policies and Standards.
    • Do not organize or facilitate unauthorized parties or events. You are responsible and liable for any party or event during your Reservation that violates our rules for parties and events, as incorporated by reference herein.
    • Do not use the name, logo, branding, or trademarks of Airbnb or others without permission, and only as set forth in our Trademark Guidelines.
    • Do not use or register any domain name, social media handle, trade name, trademark, branding, logo or other source identifier that is confusingly similar to any Airbnb trademarks, logos or branding. See our Trademark Guidelines for additional details.
    • Do not offer Host Services that violate the laws or agreements that apply to you. Do not offer or solicit prostitution or participate in or facilitate human trafficking.

11.2 Reporting Violations. If you believe that a Member, Listing or Content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting Airbnb. In addition, if you believe that a Member, Listing or Content has violated our Standards, you should report your concerns to Airbnb. If you reported an issue to local authorities, Airbnb may request a copy of that report. Except as required by law, we are not obligated to take action in response to any report.

11.3 Copyright Notifications. If you believe that Content on the Airbnb Platform infringes copyrights, please notify us in accordance with our Copyright Policy.

12. Termination, Suspension and other Measures.

12.1 Term. The agreement between you and Airbnb reflected by these Terms is effective when you access the Airbnb Platform (for example to create an account) and remains in effect until either you or we terminate the agreement in accordance with these Terms.

12.2 Termination. You may terminate this agreement for any reason and at any time by sending us an email or by deleting your account, or in the case of Experiences, by removing all of your Experiences from the Airbnb Platform. Airbnb may terminate this agreement, stop providing access to the Airbnb Platform, deactivate your account, remove your Listing(s), or any combination thereof, for any reason (including if your account has been inactive for more than two years) by providing you 30 days’ notice via email or using any other contact information you have provided for your account. Airbnb may also terminate this agreement, stop providing access to the Airbnb Platform, deactivate your account, remove your Listing(s), or any combination thereof, immediately and without prior notice if (i) you materially breach these Terms or our Additional Legal Terms, or Policies, (ii) you materially fail to comply with the standards and requirements for Experiences; (iii) you violate applicable laws, or (iv) such action is necessary to protect the personal safety or property of Airbnb, its Members, or third parties (for example in the case of fraudulent behavior of a Member).

Airbnb reserves the right to change our services, including to add or remove features and functionalities or change the types of Listings we accept or allow on the platform, including but not limited to: improve or update our services, prevent abuse, or respond to legal requirements. If we make material changes, we will provide you with 30 days’ advance notice, unless the changes are to prevent abuse or respond to legal requirements.

12.3 Member Violations. If (i) you breach these Terms, our Additional Legal Terms, Policies, or our Standards, (ii) you violate applicable laws, regulations, or third-party rights, (iii) you provide Content that is illegal or incompatible with these Terms, (iv) you have repeatedly received poor reviews or Airbnb otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly canceled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) such action is reasonably necessary to protect the personal safety or property of Airbnb, its Members, or third parties, Airbnb may:

  • suspend or limit your access to or use of the Airbnb Platform and/or your account;
  • suspend, remove, disable access to, or restrict visibility of Listings, reviews, or other Content;
  • cancel pending or confirmed bookings; or
  • suspend or revoke any special status associated with your account.

In case of non-material breaches or where otherwise reasonable, you will be given reasonable notice of any actions that Airbnb proposes to take and an opportunity to remedy the non-material breach (if it is capable of remedy), unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws.

12.4 Legal Mandates. Airbnb may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, including the measures described above in Section 12.3.

12.5 Effect of Termination. If you are a Host and terminate your Airbnb account, any confirmed booking(s) will be automatically cancelled and your Guests will receive a full refund. If you terminate your account as a Guest, any confirmed booking(s) will be automatically cancelled and any refund will depend upon the terms of the Listing’s cancellation policy as specified on the Listing at the time of booking. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the Airbnb Platform has been limited, or your Airbnb account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the Airbnb Platform through an account of another Member.

12.6 Survival. Sections 1, 2.1, 3, 4.2, 4.3, 5.2, 5.4, 5.5, 6.1, 7, 8, 9, 10, 11, 12.3, 12.4, 12.5, 12.7, 14, 15, 16, 17, 18, 19, 20, 21 and 22 survive expiry or termination, together with any other terms that, by reasonable implication or to give them efficacy are, or are intended, to be performed in whole or in part after the expiry or termination of this agreement.

12.7 Appeal. If Airbnb takes any of the measures described in this Section 12 you may appeal such a decision by contacting our customer service.

13. Modification of these Terms.

Airbnb may modify these Terms at any time. When we make material changes to these Terms, we will post the revised Terms on the Airbnb Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of any material changes by email, notifications through the Airbnb Platform, messaging service, or any other contact method made available by us and selected by you at least 30 days before the date they become effective. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Airbnb Platform will constitute acceptance of the revised Terms.

14. Resolving Complaints and Damage Claims.

14.1 If a Member provides valid evidence that you, your guest(s), or your pet(s) have culpably:

(i) damaged the complaining Member’s, or the Accommodation owner’s (where the Accommodation owner is not also the Host), real or personal property, or real or personal property the complaining Member is responsible for, or has an economic interest in;

(ii) caused loss of booking income for bookings via the Airbnb Platform or other consequential damages which result directly from the damage caused under (i) above; or

(iii) otherwise caused the complaining Member to incur cleaning costs in excess of the Member’s cleaning fee (each of (i), (ii), and (iii) being a "Damage Claim"),

the complaining Member can notify Airbnb and/or seek compensation through the Resolution Center. You will be notified of the Damage Claim and given an opportunity to respond. If you agree to pay, or if the Damage Claim is escalated to Airbnb and Airbnb reasonably determines that the Damage Claim is valid and you are responsible for the Damage Claim, Airbnb via Airbnb Payments can collect the amount of the Damage Claim from you.

14.2 If the Host and Guest cannot resolve, or a Guest fails to pay a Damage Claim, the Host may notify Airbnb through the Resolution Center under the terms of the Host Damage Protection Terms and seek compensation. Airbnb will review the Damage Claim and ask the Host to provide any required evidence (e.g. through appropriate documents, photos, invoices, or third- party experts) which substantiates the Damage Claim and the Damage Claim amount. The Guest will be given the opportunity to respond and provide any relevant counter evidence. If Airbnb reasonably determines, under (i) consideration of the evidence provided; (ii) the Host Damage Protection Terms; and (iii) applicable statutory rules on the burden of proof, that the Guest is responsible for the Damage Claim, Airbnb (via Airbnb Payments) will pay out the Damage Claim to the Host. If Airbnb pays out the Damage Claim to the Host, Airbnb may collect the amount of the Damage Claim from the Guest, including by charging the Guest’s Payment Method up to a maximum amount of $500 USD. Airbnb may also pursue claims for recovering Damage Claims amounts, including amounts exceeding the maximum amount applicable for charging the Guest’s Payment Method, against a Guest using any remedies it may have available under applicable law, including referral of the matter to a collections agency, and/or pursuit of available causes of action and/or claims against a Guest. Members may appeal a decision by Airbnb by contacting our customer service. As between Members and Airbnb, the burden of proof regarding the Damage Claim and the Damage Claim amount always lies with Airbnb.

14.3 You agree to cooperate in good faith, provide any information Airbnb requests, execute documents, and take further reasonable action, in connection with Damage Claims, Member complaints, claims under insurance policies, or other claims related to your provision or use of Host Services.

14.4 Any decisions made by Airbnb in relation to a Damage Claim will not affect your contractual or statutory rights.

      15. Airbnb’s Role.

      We offer you the right to use a platform that enables Members to publish, offer, search for, and book Host Services. When Members make or accept a booking, they are entering into a contract directly with each other. Airbnb is not and does not become a party to or other participant in any contractual relationship between Members. Airbnb is not acting as an agent for any Member except for where Airbnb Payments acts as a collection agent as provided in the Payments Terms. While we work hard to ensure our Members have great experiences using Airbnb, we do not and cannot control the conduct or performance of Guests and Hosts and do not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Host Services or (ii) the truth or accuracy of any Listing descriptions, Reviews, or other Content provided by Members. You acknowledge that Airbnb has the right, but does not have any obligation to monitor the use of the Airbnb Platform and verify information provided by our Members. For example, we may review, disable access to, remove, or edit Content to: (i) operate, secure and improve the Airbnb Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Member Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing Listings that don’t meet quality and eligibility criteria. Where we remove or disable Content, we will notify a Member and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws. You may appeal such a decision by contacting our customer service. Members agree to cooperate with and assist Airbnb in good faith, and to provide Airbnb with such information and take such actions as may be reasonably requested by Airbnb with respect to any investigation undertaken by Airbnb regarding the use or abuse of the Airbnb Platform.

      16. Member Accounts.

      You must register an account to access and use many features of the Airbnb Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the Airbnb Platform under the laws of the United States, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You must immediately notify Airbnb if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. You are responsible and liable for activities conducted through your Airbnb Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials). If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.

      17. Warranties.

      We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Guest, Host, Host Service, Listing or third party. To the maximum extent permitted by law, we do not warrant the performance or non-interruption of the Airbnb Platform and we do not warrant that verification, identity or background checks conducted on Listings or Members (if any) will identify past misconduct or prevent future misconduct. Any references to a Member or Listing being "verified" (or similar language) indicate only that the Member or Listing or Airbnb has completed a relevant verification or identification process and nothing else. We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Airbnb Platform. Airbnb may, temporarily and under consideration of the Members’ legitimate interests (e.g. by providing prior notice), restrict the availability of the Airbnb Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Airbnb Platform.

      18. Limitations on Liability.

      To the maximum extent permitted by law, no party, including Airbnb’s affiliates and personnel, or any other party involved in creating, producing, or delivering the Airbnb Platform or any Content, will be liable for any incidental, special, exemplary or consequential damages. Incidental, special, exemplary or consequential damages include, to the maximum extent permitted by law, lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services. Neither is Airbnb liable nor any other party liable, to the extent permitted by law, for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) the use of or inability to use the Airbnb Platform or any Content, (iii) any communications, interactions or meetings you may have with someone you interact or meet with through, or as a result of, your use of the Airbnb Platform, or (iv) the publishing or booking of a Listing, including the provision or use of Host Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Airbnb has been informed of the possibility of such damage, even if a limited remedy set out in these Terms is found to have failed of its essential purpose.

      Except for (i) Airbnb’s obligation to transmit payments to Hosts under these Terms, (ii) Airbnb’s obligation to make payments under the Airbnb Host Damage Protection, which contains its own limitations of liability, and (iii) Airbnb’s wilful breach of these Terms, to the maximum extent permitted by law, in no event shall Airbnb’s aggregate liability for any claim or dispute arising out of or in connection with these Terms, interaction with any Members, or use of or inability to use the Airbnb Platform, any Content, or any Host Service, exceed: (A) to Guests, three (3) times the amount you paid for the relevant Reservation(s) giving rise to the liability, or (B) to Hosts, three (3) times the amount paid to you for the relevant Reservation(s) giving rise to the liability.

      Except in the case of a Member’s wilful breach of these Terms, to the maximum extent permitted by law, in no event shall a Member’s liability to Airbnb or any other party involved in creating, producing, or delivering the Airbnb Platform or any Content for any claim or dispute arising out of or in connection with these Terms, interaction with any Member, or use of or inability to use the Airbnb Platform, any Content, or any Host Service exceed: (A) in the case of Guests, three (3) times the amount you paid for the relevant Reservation(s) giving rise to the liability, or (B) in the case of Hosts, three (3) times the amount paid to you for the relevant Reservation(s) giving rise to the liability.

      19. Indemnification.

      To the maximum extent permitted by applicable law, you agree to release, defend (at Airbnb’s option), indemnify, and hold Airbnb (including Airbnb Payments, other affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our Additional Legal Terms, Policies or Standards, (ii) your improper use of the Airbnb Platform, (iii) your interaction with any Member, stay at an Accommodation, participation in an Experience or other Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights. The indemnification obligation only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your negligence or breach of a contractual obligation or, to the maximum extent permitted by law, the negligence and breach of a contractual obligation by those third parties for whose acts and omissions you are responsible under Sections 3.1 and 5.4 above.

      20. Contracting Entities.

      Based on your country of residence or establishment and what you are doing on the Airbnb Platform, Schedule 1 below sets out the Airbnb entity with whom you are contracting. If we identify through the Airbnb Platform, an Airbnb entity other than the one set out on Schedule 1 as being responsible for a product, feature or transaction, the Airbnb entity so identified is your contracting entity with respect to that product, feature or transaction. If you change your country of residence or establishment to a country outside of Australia, the Airbnb company you contract with and the applicable version of the Terms of Service will be determined by your new country of residence or establishment, from the date on which your country of residence or establishment changes.

      21. Applicable law and Jurisdiction.

      These Terms are governed by and construed in accordance with Irish law. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of Irish law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. As a consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of Airbnb's place of business in Ireland. If Airbnb wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the Irish courts.

      22. Miscellaneous

      22.1 Other Terms Incorporated by Reference. There are documents, policies and standards referred to in and linked from these Terms (including on our Additional Legal Terms page), which apply to your use of the Airbnb Platform, which are incorporated by reference to these Terms, and form part of the binding legal agreement between you and Airbnb.

      22.2 Interpreting these Terms. Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms (including those items incorporated by reference) constitute the entire agreement between Airbnb and you pertaining to your access to or use of the Airbnb Platform and supersede any and all prior oral or written understandings or agreements between Airbnb and you. This Section does not exclude a party’s liability for prior false, misleading or deceptive statements or misrepresentations, where oral or written. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and Airbnb. If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated in Section 23.12 below, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

      22.3 No Waiver. Subject to any limitation expressly stated in these Terms, or any document policy or standard incorporated into them, neither Airbnb’s or a Member’s failure to enforce any right or provision in these Terms will constitute a waiver of such right or provision unless acknowledged and agreed between the relevant parties in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

      22.4 Assignment. You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without Airbnb's prior written consent (not to be unreasonably withheld or delayed). Airbnb may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with 30 days’ prior notice. Your right to terminate this agreement at any time pursuant to Section 12.2 remains unaffected.

      22.5 Notice. Unless specified otherwise, any notices or other communications to Members permitted or required under this agreement, will be provided electronically and given by Airbnb via email, Airbnb Platform notification, messaging service (including SMS and WeChat), or any other contact method we enable you to provide. If a notification relates to a booking or Listing in Japan, you agree and acknowledge that such notifications via electronic means in lieu of a written statement, satisfies Airbnb’s obligations under Article 59 (1) of the Japanese Housing Accommodation Business Act.

      22.6 Third-Party Services. The Airbnb Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Airbnb is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.

      22.7 Google Terms. Some translations on the Airbnb Platform are powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties for merchantability, fitness for a particular purpose and non-infringement. Some areas of the Airbnb Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

      22.8 Apple Terms. If you access or download our application from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement.

      22.9 Airbnb Platform Content. Content made available through the Airbnb Platform, including without limitation trademarks, trade dress, inventions, algorithms, computer programs (in source code and object code), customer and marketing information and other content (“Platform Content”), whether registered or unregistered, may be protected by copyright, trademark, patent, trade secrets, know how, and/or other laws of the United States and other countries. You acknowledge that all intellectual property rights for that Platform Content are the exclusive property of Airbnb and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Platform Content accessed through the Airbnb Platform except to the extent you are the legal owner of that Platform Content or as expressly permitted in these Terms. Subject to your compliance with these Terms, Airbnb grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view the Platform Content made available on or through the Airbnb Platform and accessible to you, solely for your personal and non-commercial use.

      22.10 Airbnb.org. Airbnb.org is a nonprofit corporation exempt from income taxation under U.S. Internal Revenue Code Section 501(c)(3), operating as a public charity. Airbnb.org is not owned or controlled by Airbnb. Airbnb.org administers a number of charitable programs that benefit our Host and Guest communities and the public.

      22.11 Force Majeure. As between Airbnb and a Member, neither shall be liable to the other for any delay or failure to perform resulting from abnormal or unforeseeable circumstances outside their reasonable control, the consequences of which would have been unavoidable despite all efforts to the contrary, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials. For the avoidance of doubt, this Section does not: (i) apply to a Reservation, which is subject to the Host’s cancellation policy and the Extenuating Circumstances Policy; or (ii) operate to extend deadlines applicable to a Resolution Centre Request, a Host Damage Protection claim, an Aircover for guests claim, a Reservation Issue under the Rebooking and Refund Policy, or an Experiences Issue under the Experiences Guest Refund Policy, or other requests, claims or reporting under similar policies that are incorporated by reference into these Terms.

      22.12 Emails and SMS. You will receive administrative communications from us using the email address or other contact information you provide for your Airbnb account. Enrollment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. You can control whether you receive promotional emails using the notification preferences in your account settings. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have an Airbnb Account.

      22.13 Contact Us. If you have any questions about these Terms, please email us.

        23. United States Dispute Resolution and Arbitration Agreement.

        PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY PROVIDE THAT WHERE THIS ARBITRATION AGREEMENT APPLIES IN ACCORDANCE WITH SECTION 23.1, YOU AND AIRBNB AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND INCLUDE A CLASS ACTION WAIVER AND JURY TRIAL WAIVER. This Arbitration Agreement supersedes all prior versions.

        23.1 Application. This Arbitration Agreement only applies to you if your country of residence or establishment is the United States. If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Airbnb in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this Section 23 applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.

        23.2 Overview of Dispute Resolution Process. Airbnb is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process for individuals to whom this Section 23 applies: (1) an informal negotiation directly with Airbnb’s customer service team (described in Section 23.3, below), and if necessary (2) a binding arbitration in accordance with the terms of this Arbitration Agreement. You and Airbnb each retain the right to seek resolution of the dispute in small claims court as an alternative to arbitration.

        23.3 Mandatory Pre-Arbitration Dispute Resolution and Notification. At least 30 days prior to initiating an arbitration, you and Airbnb each agree to send the other party an individualized notice of the dispute in writing (“Pre-Dispute Notice") and attempt in good faith to negotiate an informal resolution of the individual claim. You must send your Pre-Dispute Notice to Airbnb by mailing it to Airbnb’s agent for service: CSC Lawyers Incorporating Service, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, California 95833. Airbnb will send its Pre-Dispute Notice to the email address associated with your Airbnb account. A Pre-Dispute Notice must include: the date, your name, mailing address, your Airbnb username, the email address you used to set up your Airbnb account, your signature, a brief description of the dispute, and the relief sought. If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written demand for arbitration with the arbitration provider designated pursuant to Section 23.6, below. A claimant’s Pre-Dispute Notice requirement is a prerequisite to any arbitration, and a copy of the Pre-Dispute Notice and evidence that it was sent as required by this Section must be attached to any arbitration demand.

        23.4 Agreement to Arbitrate. You and Airbnb mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or any use of the Airbnb Platform, Host Services, or any Content (collectively, “Disputes”) will be settled by binding arbitration on an individual basis (the “Arbitration Agreement”). If there is a dispute about whether this Arbitration Agreement can be enforced or applies to a Dispute, you and Airbnb agree that an arbitrator will decide that issue. For the avoidance of doubt, you and Airbnb agree that any question regarding arbitrability and the formation, enforceability, validity, scope, or interpretation of all or part of this Section 23, including any dispute over compliance with the Pre-Dispute Notice requirement and a party’s responsibility to pay arbitration fees, shall be resolved exclusively by an arbitrator.

          23.5 Exceptions to Arbitration Agreement. You and Airbnb each agree that the following causes of action and/or claims for relief are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in state or federal court in San Francisco, California, unless we both agree to some other location: (i) any claim or cause of action alleging actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g. imminent danger or commission of a crime, hacking, cyber-attack); (iii) a request for the remedy of public injunctive relief; (iv) any claim or cause of action for vexatious litigation; or (v) any individual claim of sexual assault or sexual harassment arising from your use of the Airbnb Platform or Host Services. You and Airbnb agree that any request for the remedy of public injunctive relief will proceed after the arbitration of all arbitrable claims, remedies, or causes of action, and will be stayed pending the outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act.

          23.6 Arbitration Rules and Governing Law. This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this Arbitration Agreement, and not state law. The arbitration will be administered by ADR Services, Inc. (“ADR”) (www.adrservices.com) in accordance with Rules 1, 6–7, 8–9, and 11–12, 45, 54, and 56 of the Federal Rules of Civil Procedure (“Selected Federal Rules") (https://www.uscourts.gov/rules-policies/current-rules-practice-procedure/federal-rules-civil-procedure) and ADR’s Arbitration Rules then in effect (the “ADR Rules”), except as the Selected Federal Rules or ADR Rules are modified by or conflict with this Arbitration Agreement. The ADR Rules are available at www.adrservices.com. If an arbitration demand is submitted to ADR Services in accordance with this agreement and the ADR Rules, and ADR Services cannot or will not administer the arbitration, the arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Selected Federal Rules and the AAA’s Consumer Arbitration Rules and/or other AAA arbitration rules determined to be applicable by the AAA (the “AAA Rules”) then in effect, except as modified here. The AAA Rules are available at www.adr.org. If the AAA cannot and will not administer the arbitration, you and Airbnb shall confer and select an alternative arbitral forum, and if we are unable to agree, either you or Airbnb may ask a court to appoint an arbitrator pursuant to 9 U.S.C. § 5. In that event, the arbitration will be conducted in accordance with the rules of the appointed arbitral forum, unless those rules are inconsistent with the provisions of this Arbitration Agreement.

          23.7 Modification of Arbitration Rules - Arbitration Hearing/Location. In order to make the arbitration most cost-effective, efficient, and convenient, any required arbitration hearing in an arbitration wherein the amount in controversy does not exceed $1,000,000 USD shall be conducted remotely via video conference except as otherwise agreed by the parties or instructed by the arbitrator. Any required arbitration hearing in an arbitration wherein the amount in controversy exceeds $1,000,000 USD shall be conducted in San Francisco County except as otherwise agreed by the parties or instructed by the arbitrator. If the amount in controversy is $10,000 USD or less, the parties agree to proceed solely on the submission of documents to the arbitrator.

          23.8 Modification of AAA Rules - Arbitration Fees and Costs. Your arbitration fees and your share of arbitrator compensation shall be governed by the ADR Rules and the ADR Services fee schedule (available at www.adrservices.com). If you have a gross monthly income of less than 300% of the federal poverty guidelines, you are entitled to a waiver of arbitration fees and costs, exclusive of arbitrator fees. You may request a fee waiver by providing the arbitration provider with a declaration under oath stating your monthly income and the number of persons in your household. If a fee waiver is granted by the arbitration provider and you provide Airbnb with documents necessary to prove that your gross monthly income is less than 300% of the federal poverty guidelines, Airbnb will pay your share of any arbitrator fees.

          23.9 Modification of Arbitration Rules - Claims Brought for an Improper Purpose or In Violation of This Arbitration Agreement. Either party may make a request that the arbitrator impose sanctions upon proving that the other party or its attorney(s) has asserted a claim or defense that is groundless in fact or law, brought in bad faith or for the purpose of harassment, or is otherwise frivolous. As allowed by applicable law, the arbitrator shall impose sanctions equal to the requesting party’s reasonable attorneys’ fees and costs upon finding that a claim or defense is groundless in fact or law, brought in bad faith or for the purpose of harassment, asserted in violation of Fed. R. Civ. P. 11(b) (treating the arbitrator as “the court”), or is otherwise frivolous. Either party may seek dismissal of any arbitration filed in violation of any provision of this Arbitration Agreement. Either party may assert in arbitration a counterclaim for the other party’s initiation of proceedings concerning an arbitrable Dispute without complying with or otherwise in violation of the requirements of this Arbitration Agreement. Upon finding that a party has initiated proceedings concerning an arbitrable Dispute without complying with or otherwise in violation of the requirements of this Arbitration Agreement, the arbitrator shall award the other party its actual damages, including but not limited to reasonable attorneys’ fees and costs.

          23.10 Arbitrator’s Decision. The arbitrator will issue a written decision which shall include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court with proper jurisdiction. The arbitrator may award any relief allowed by law or the ADR Rules, but declaratory or injunctive relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.

          23.11 Jury Trial Waiver. You and Airbnb acknowledge and agree that we are each waiving the right to a trial by jury as to all arbitrable Disputes.

          23.12 No Class Actions or Representative Proceedings. You and Airbnb acknowledge and agree that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative or consolidated proceeding. Unless we agree in writing or as provided in this agreement, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction. In the event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.

          23.13 Mass Action Waiver. You and Airbnb acknowledge and agree that the relative benefits and efficiencies of arbitration may be lost when 100 or more arbitration claims are filed within 180 days which (1) involve the same or similarly situated parties; (2) are based on the same or similar claims which arise from the same or substantially identical transactions, incidents, alleged violations or events requiring the determination of the same or substantially identical questions of law or fact; and (3) involve the same or coordinated counsel for the parties (“Mass Action”). Accordingly, you and Airbnb agree to waive the right to have any Dispute administered, arbitrated, or resolved as part of a Mass Action (though Sections 22 and 23.12 of these Terms will continue to apply to the Dispute). In case of a dispute, the appointed arbitrator for the first matter instituted within a set of claims identified by either party shall decide whether those claims are part of a Mass Action. If no arbitrator has yet been appointed, an arbitrator shall be appointed solely to determine whether claims identified by either party are part of a Mass Action. Nothing in this provision prevents you or Airbnb from participating in a mass settlement of claims.

          23.14 Modification of Arbitration Rules – Mass Action Batching Requirements. If for any reason, notwithstanding Section 23.13, an arbitration proceeds as part of a Mass Action, the parties shall group the arbitration demands into batches of no more than 200. The batches shall be determined by listing the claimants’ alphabetically (by last name or business name, as applicable)—for example, the first 200 claimants listed will be the first batch, the next 200 claimants listed will be the second batch, and so forth. The parties shall randomly assign each batch a sequential number and arbitrate the batches one at a time, in sequential order. While one batch is being arbitrated, the arbitration provider shall hold the remainder in abeyance unless otherwise agreed by the parties or instructed by the arbitration provider. Each batch shall be resolved within 240 days of the pre-hearing conference for that batch. Notwithstanding the forgoing, if any claimant’s demand has not been the subject of a pre-hearing conference within 2 years of the latest-filed demand in the Mass Action, such claimant may elect to pursue the claims asserted in the claimant’s demand in court subject to Sections 21 and 23.12 of these Terms.

          23.15 Modifications of Arbitration Rules - Offers of Judgment. At least ten (10) days before the date set for the arbitration hearing, you or Airbnb may serve a written offer of judgment on the other party to allow judgment on specified terms. If the offer is accepted, the offer with proof of acceptance shall be submitted to the arbitration provider, who shall issue an award accordingly. If the offer is not accepted prior to the arbitration hearing or within thirty (30) days after it is made, whichever occurs first, it shall be deemed withdrawn and cannot be given as evidence in the arbitration, other than with respect to costs (including all fees paid to the arbitration provider). If an offer made by one party is not accepted by the other party, and the other party fails to obtain a more favorable award, the other party shall not recover their post-offer costs and shall pay the offering party’s costs (including all fees paid to the arbitration provider) from the time of the offer.

          23.16 Severability. Except as provided in Section 23.12, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision will be severed and the remainder of the Arbitration Agreement will be given full force and effect.

          23.17 Amendment to Agreement to Arbitrate. If Airbnb amends this Section 23 after the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject the change by sending us written notice no later than 30 days of the date the change is effective. Your notice must include your name, mailing address, the date of the notice, your Airbnb username, the email address you used to set up your Airbnb account, your signature, and an unequivocal statement that you want to opt out of the amended Section 23. You must either mail your notice to this address: 888 Brannan St, San Francisco, CA 94103, Attn: Arbitration Opt-Out, or email the opt-out notice to arbitration.opt.out@airbnb.com. Rejecting a new change, however, does not revoke or alter your prior consent to any earlier agreements to arbitrate any Dispute between you and Airbnb (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and Airbnb.

            23.18 Survival. Except as provided in Section 23.16, and subject to Section 12.6, this Section 23 will survive any termination of these Terms and will continue to apply even if you stop using the Airbnb Platform or terminate your Airbnb Account.

            Additional Terms for Experience Hosts

            Nothing in this Additional Terms for Experience Hosts section (“Experience Host Terms”) should be interpreted to amend or contradict the Terms unless explicitly stated. If there is a conflict between the Terms and the Experience Host Terms with respect to an Experience, the Experience Host Terms control.

            24. Experience Host Terms

            24.1 Listing an Experience. To list an Experience, you must create a Listing and submit the Experience to Airbnb. Experiences must at all times meet the standards and requirements for Experiences. When listing an Experience you must, where applicable, fully educate and inform Guests about (i) any risks inherent or incidental to the Experience, (ii) any requirements for participation, such as the minimum age, related skills, or level of fitness, and (iii) anything else they may need to know to safely participate in the Experience (including dress codes, equipment, special certifications or licenses, etc.). Airbnb reserves the right to decide, in its sole discretion, whether a submitted Experience will be published on or remains on the Airbnb Platform.

            24.2 Hosting Airbnb Guests. Once your Experience is published on the Airbnb Platform, you will have the ability to add dates and times when you offer your Experience through the Airbnb Platform (an "Instance"). By making an Instance of your Experience available on the Airbnb Platform, you agree that only people who book through Airbnb can attend that Instance of the Experience. You further agree that you will not allow people to attend any Instance of your Experience available on the Airbnb Platform unless that person booked through Airbnb (or was added as an additional Guest for a spot booked through the Airbnb Platform).

            24.3 Social Impact Experiences. If you wish to provide an Experience that benefits a social impact organization (a "Social Impact Experience"), you and the benefitting organization must comply with the Social Impact Experience eligibility requirements. When listing a Social Impact Experience you (i) represent and warrant that you are duly authorized to act on behalf of the benefitting organization and (ii) acknowledge and agree that all payouts will be directed to an account owned by the benefitting organization unless the benefitting organization has obtained authorization from Airbnb as outlined in the Social Impact Experience eligibility requirements. You and the benefitting organization acknowledge that listing a Social Impact Experience does not create a commercial fundraising or co-venturer, or charitable trust relationship with Airbnb, and Airbnb is not a professional fundraiser or commercial participator. If the benefitting organization is a nonprofit, the nonprofit, and not Airbnb, is responsible for determining what, if any, portion of its Total Price is a charitable contribution and for providing Guests charitable tax receipts for any applicable charitable contributions. You and the benefitting organization are solely responsible for complying with all laws that apply to the organization and your Social Impact Experience.

            24.4 Equipment. You are responsible for providing all equipment, including supplies, vehicles, venues and other materials ("Equipment") necessary to host your Experience. You are solely responsible for ensuring that the Equipment used in your Experience is in good working order and conforms to all laws pertaining to safety, equipment, inspection, and operational capability. Except as otherwise required by law, you assume all risk of damage or loss to your Equipment.

            24.5 Additional Experience Host Responsibilities. You are responsible for (i) understanding and complying with all laws, rules and regulations that may apply to your Experience, (ii) obtaining any required licenses, permits, or registrations prior to providing your Experience; and (iii) ensuring that your Listing and/or Hosting of an Experience will not breach any agreement you may have with any third party. You can find additional information about some of the legal obligations that may apply to you on our Responsible Hosting pages.

            24.6 Hosting as a Team or Organization. You must provide your Experience in person and may not allow any third party to provide the Experience on your behalf, unless authorized by Airbnb. Any member of a team, business, or organization that interacts with Guests must be added to an Experience via the method designated by the Airbnb Platform. See Section 5.5 for information about hosting as part of a team, business or organization as well as the Listing Management Terms of Service, which are incorporated herein.

            24.7 Insurance. We may require that you obtain your own insurance in order to publish an Experience on the Airbnb Platform. We will provide you with reasonable notice of any changes to insurance requirements that apply to your Experience. In such cases, you agree to obtain and maintain insurance for you, the members of your team or organization, and/or your Experience with the coverage and in the amounts determined by us in our sole discretion for any and all activities that take place on your Experience. You agree to cooperate with Airbnb to verify such insurance coverage. In the event that Airbnb has obtained its own liability insurance that covers your Experiences, your insurance will be the primary source of coverage and Airbnb's insurance will operate as excess or secondary insurance for any amounts exceeding your coverage. Our procurement of such secondary insurance coverage does not relieve you of your obligation to obtain insurance in amounts required by us.

            Schedule 1 - Contracting Entities

            YOUR PLACE OF RESIDENCE OR ESTABLISHMENT:

            YOUR ACTIVITY ON THE AIRBNB PLATFORM:

            AIRBNB CONTRACTING ENTITY:

            CONTACT INFORMATION:

            Australia

            Booking or offering certain hotels or traditional accommodations, where Airbnb Travel, LLC is identified in the checkout or listing process.





            Airbnb Travel, LLC


            888

            Brannan Street, San Francisco, CA 94103,

            United States


            Booking or offering accommodations located in the United States for stays of 28 nights or more where Airbnb Stays, Inc. is identified in the checkout or listing process.





            Airbnb Stays, Inc.



            888

            Brannan Street, San Francisco, CA 94103,

            United States

            Booking or offering accommodations where Luxury Retreats International ULC is identified in the checkout or listing process or other product surface.

            Luxury Retreats International ULC

            5530 St. Patrick Street, Suite 2210, Montreal, Quebec, H4E 1A8


            All other activities.


            Airbnb Ireland UC

            8 Hanover Quay, Dublin 2, Ireland

            Download or print Terms here.

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