While I always appreciate the feedback both positive and negative. This review is extremely disappointing. First and foremost, I did call on a several occasions, but there was never an answer (In spite of the fact that I was off island during most of this booking). I trusted you were most naturally out enjoying your visit. The housekeeper DID stop by, met someone and asked if everything was ok, the male guest said everything was fine. The kitchen was cleaned before your check in and is ALWAYS cleaned. The remote batteries could have easily been changed, a simple phone call to the housekeeper who's number is in the guest handbook (on the landline telephone provided in the villa) . The drain covers are on and while I am aware of the issue with the stair, the repair will be done in the low season as we feel it does not endanger guests or affect the overall enjoyment of the villa. While you found lots of faults, as if it was a mission, you made no mention of the complimentry welcome breakfast pack in the fridge, the newly covered outdoor sitting area on the upper level patio (not mentioned in the listing), or the complimentary bikes in the garage. This review has a lot of inaccuracies and should not be taken seriously. The villa is over 20 years old, has been well maintained and never lived in on a full time basis. Wear and tear is addressed during low season and is constantly undergoing upgrades to ensure comfort and enjoyment by our visiting guests. I take guest recommendations and comments very seriously so that I can provide the best experience possible. This review suggests serious neglect, which is not the case at all. The villa is exactly as shown.