This beautiful new townhouse has 5 double bedrooms (sleeping up to 11 people) , 4 bathrooms, 270 M2 living space, several terraces and balconies and a private heated rooftop pool enjoying a perfect location right in the CENTRE of Sitges!
Es una casa preciosa, con todas las comodidades, pero es una pena que teniendo el patio interior tan bonito que tiene a las 22:30 de la noche en pleno verano en España, con la temperatura exterior que eso conlleva, te prohíban salir a los exteriores de la casa. Da igual que no es…
While we strive to create a comfortable enviornment for our guests, we clearly state during the reservation process and also at check-in that guests cannot be on the exterior areas of the house after 22:30h (10:30 pm). We do this in order to respect local noise ordinances and also to ensure the well being our neighbors who also have the right to their quiet evening time. The house is large enough so after that time guests can move inside the house to continue enjoying themselves or go into the centre of town which offers a wide variety of late night venues. Ines mentions in her comments that we were "exaggerated" in our communication to her once the noise problems commenced. We received the first complaint at 23:30 (11:30 pm) and immediately called Inés. We were informed that they were having a BBQ outside. We reminded them that this was not possible at that time of night as they well knew from the information we had provided. At close to 1:00 am, we received another two complaints and immediately called Inés to inform her. We were then told that "there was little she could do". Surprised by her response, we made it clear that should the noise continue we would have no choice but to ask them to vacate the house as we take these issues very seriously. We also made AirBNB aware of the problem should they later have the need to relocate the guest. Inés claims that they were making no noise but this simply is NOT true. We would not have received 3 complaints from neighbors if nobody was making noise. We are looking out for guests best interest and constantly work hard to improve their experience but there are certains rules and regulations with which we cannot be flexible and noise restrictions is one of them. Honestly, Inés , we pointed this issue out on several occasions before your arrival and during the check-in process so we were quite surprised that our requests were completely ignored. We are sorry that your expectations were different.