House, 3 Bedrooms, 2 Baths with Pool (Sleeps 6-7)
Overall our stay at Casa Amarilla was good but be aware it is secluded and you will really need a vehicle. Casa Amarilla is located in Palm Beach Estates and Playa Grande is approximately 4 miles away. The restaurants in Palm Beach Estates are limited and more expensive than in T…
Dear Kevin, to be fair to the future guests, I would like to note that we advertise that the house is in a quiet neighborhood and that there are 4 restaurants within walking distance, which is true so there's no false advertising. It's your opinion that you need a car, while there are many people who enjoy the quietness of Palm Beach Estates, and love the restaurants and are perfectly fine without a car. The grocery store is usually fully stocked with all the goods you will need to call it a full grocery store, not just a convenience store, however, it was changing over management during your week and that may have had an affect on the inventory. We pride ourselves on being very responsive and quick to attend and issues that the houses need as soon as they are reported. It's a shame that you would rather leave us this bad review, even though you stated that "overall" your stay was good, rather than just call us and tell us to fix the outdoor shower, the AC and change the light bulbs. All work orders submitted by guests are attended to within 24 hours. Too bad, because you could have enjoyed the outdoor shower the remainder of your stay. These bad reviews really do damage to our ability to rent the house, so I don't think it's fair that you stayed almost 2 weeks without reporting any maintenance items that would hinder your will to leave us a good review. We try very hard to preform preventative maintenance and check the houses before guests arrive, but it's impossible to find everything. We would have brought over more cooking pans, and fixed everything on your review here if you would have been so kind as to inform us of your requests. But unfortunately for us, you didn't mention anything, except for the broken chair which we removed to the side of the house so you could use the other chairs that are perfectly fine. I find your review quite unfair because we would have gladly dealt with those complaints promptly. I would recommend for your next stay at a rental house, to give the management company a chance to fix things before damaging their reputation so harshly.
Excellent accueil! Marco, le concierge était extra. Il est de bons conseils pour tout autour. Il nous a rapidement trouvé du propane quand la bonbonne de la cuisine en a manqué. Service excellent!
We love to surf and play on the beach with our Family and take good care of our guests that come and visit the beautiful beach houses here in Costa Rica. We live in the beautiful beach of Playa Grande where we have world class waves for surfing and it is also one of the largest …