Although I’m truly sorry for the bad experience you had, something does not add up in your review. I am indeed not present to give keys to the guests in person, not because I’m trying to avoid you, but simply because I am living thousands miles away of my place. This is why it is explicitly written in the description that my apartment is entrusted to a household provider who takes care of everything. Just like it is explicitly mentioned in the key benefits that you access the keys via a lockbox, which allows you to be in complete control of the time you want to enter in the apartment.
As for the charging structure, it is the Airbnb standard’s. Didn’t you agree to it like every other guest when you book the apartment?
About the spiders, spider webs, humidity and clothes found in the apartment, allow me to be quite surprised. Cleaning agents ensure the apartment is impeccable between each stay. These same agents report any delta regarding the state of my place, and that includes the carpet. Nevertheless you never contacted me for any of these issues during your stay and only mentioned them after your departure. All of these inconveniences - if true - would have been solved them by the minute, had you contacted me the moment you checked in. And for the record, the towels, linen and bed sheets my household provider furnishes are white, which does not make it easier for me to understand how you found a blue towel in the bathroom…
I am not dishonest. Since I want my guests to have an excellent stay, I’ve made sure with my household provider that such an incident won’t happen again.