Dear Danielle, first of all we want to thank you for taking part of your time to leave us a comment, because thank to it we will be able to improve our services. We are very surprised that you did not find any toilet paper in your apartment, because we always double check this, we are very sorry about it anyway. It is a pity that you did not use the emergency number, because we are always in touch with our clients at any time of the day. Extra towels, or sheets are changed on demand, we regret that you did not come to the reception and give us the opportunity to answer all your queries and solve any issue you could have. We thank you to recommend us and hope to have you again between our clients, and let MyCanarianDream to manage your vacations.