Dear Coralie and family,
We are very disappointed to read your review as I am sure you have noticed that we have not had such bad comments before so are very surprised and saddened by your feedback.
the Hut is located in the orchard as the pictures show, the surrounding areas are still being developed as stated in the the description.
the Hut is on a working farm and there is only so much dusting and vacuuming I can do within the hut. Unfortunately dust does settle and spiders make new homes.
Bathroom facilities are a short walk as stated in the description about a minute from the Hut. The bathroom is a shared facility which is cleaned daily. However, with being on a working farm there is only so much I can do. until the new facilities are complete and are of sole use for campers like yourself - As you stated I have shown you around the property and I did show you where our new bathrooms are to be sited and explained what we still have to do. I only took over the property July 2017 and it is a work in progress.
I can assure you that the towels you were handed on your arrival are in fact only a few month old and are cleaned by myself in my own washing machine.
It would have been great for you to bring this to my attention that you were not happy with the bathroom or your fresh towels and I would have rectified everything that I could whilst you were here. it is a shame you have left a bad review and very low star ratings without giving me a chance to make your stay more comfortable.
We all work very hard here at Hagg Hill and it is disappointing to read such reviews.
We do however, hope that you enjoyed the bottle of red wine I left with your fresh towels, complimentary cereal, tea, coffee and milk.