When our guest arrived I graciously greeted her with a smile and a warm welcome. I showed her and her guests to the beach house. At the house I explained that it is an old large cottage house. So yes it is old. A cottage house will not have much insulation but it does have a large heating unit in the living room and we provided a portable heater in the large kitchen. It was an unusually cold weekend this particular weekend at this time of the year. The fireplace is a usable fireplace. I misspoke on that, I apologize. The beds were made up, they did request extra bedding and we tended to that request right away. Our sincerest apologies on not having enough wine glasses. We will take care that.
Major exaggeration regarding the porch boards. This is a very large porch with a carpet on a large section in the center to make it more enjoyable for children to play on. The winter will cause some natural occurrences to take place so there may be a few boards that need attention. I had explained to the guests that they were renting preseason so I apologized that everything was not exactly up to par for our season hadn't actually started yet. I also informed the guests that outside attention had not yet started which includes power washing, tending to a loose board or two, planting, paint touch ups, etc. We are thankful for the input on the shower head as we were unaware of that. It has since been replaced.
I had explained to the guest how to use the TV remote. With eight people there, any one of them could have hit a wrong button. I'm sorry but I thought four trash bags were enough for a two night stay. There were two kitchen towels, enough bath towels for all, along with a washer and dryer if they needed. Or, as I had explained during my welcome, please do not hesitate to call me if they needed anything....(extra trash bags, towels, etc), and I would be happy to accommodate.
This is a very large house that was indeed clean. Maybe there was some dust on the fan or under the couch but to give a one star for cleanliness makes no sense to me.
Honestly this was a two night stay and there are some people that will tear up your place as an excuse to give you a bad review.
Our sincerest apologies. We can better the units we rent, but we cannot better the people that choose to rent them.