We regret that you did not have a good stay at our place. We were in constant communication throughout and we wish you expressed this to us, we would have made things better. The shower is working okay, maybe you did not put the hot water switch on as i explained to Jenna when she checked in. We have communicated in our profile that we don't have an elevator. Like most neighborhoods in Nairobi, for this kind of accessibility to CBD, airport,malls...etc, noise is expected, and completely not within our control. City outskirts would be serene, but far. We are sorry that your expectations were not met, appreciate your feedback and would definitely work on improving based on your comments. Thanks and regards, Anthony & Cynthia.