We are sorry for what is reported in the review.
The washing machine has a special room, obviously at the complete disposal of guests, with a separate entrance from the apartment and our home.
Microwave is not listed in the description but, on request, we can provide it.
Regarding the basic necessities, such as dish soap, we have a reserve for guests and, in the event that it is finished, we supply immediately when requested.
Both for what above and for the washing machine it was enough to ask, you would have been given all the indications of the case or as required.
Regarding the absence of shops nearby you were informed about that and of course we can do nothing, it is the price to pay to have the relax that a place like this tries to offer.
Finally, as far as our inability to meet you we are sorry but in these days we have had a series of non-deferrable work duties that have kept us far from home. With a newborn, as you can understrand, it was even more difficult to have free time.
anyway, of course, it was a pleasure to host you and we're gald you appreciate our accomodation.