I am very sorry to hear that you felt the property on hole had not been cleaned. We have had our cleaners attend each time there has been a turn around on the property and it was not missed this time, so this will be something that we will need to bring up with them.
You are correct that there should of been toilet paper in the toilets i am sorry that there wasn't., had you raised this with us we would of had some dropped off to you. Soap is not something that we state is provided., but again would of happily provided some if requested.
I can not comment on the beds as we have not had any complaints previously this year and the majority of the mattresses were new this year. which rooms did you find uncomfortable so that i can be sure to check them and have them changed if necessary.
I hope your stay was pleasant.