Guys thank you for choosing our cabin for your stay at the Smoky Mountains..just wanted to clear up some things you put on your review so future guest DO NOT GET MISLED.. First of all , we do have nest thermostats and by no means do we try to control the temperature of our guests....Our guests have the freedom to set temperatures to their desired liking. That being said, the nest thermostat once desired temperature is reached, it goes into standby mode and keeps temperature withing 3 degrees of temperature set.. The problem with this was that you guys kept putting it lower and lower even to a point that at one time you had set it to 62 degrees!!!!a level dangerous for the ac!!!Second of all, the nest thermostat if during the day they sence no one is home it takes the temperature up to 78 degrees.. this is a reasonable room temperature.. it does this to save energy during the day when you are not there.. the temperature outside during the week you stayed was in the low 80S during the day, meaning that the cabin if set at 78 degrees inside during the day when you were not there, stayed relatively at a nice temperature and never went above 78 degrees..once you got home and lowered temperature to desired temp, cabin would be super cold in no time!!!
Second, it is not creepy that the nest temperature sences that you are not home and goes up to 78 degrees, (normal room temperature) its just that you are not familiar with this new technology.. As you very well know, when you stay in hotels and leave during the day, cleaners usually turn up the ac to 78 degrees. they do this to save on energy costs, and at the same time rest ac for a while. same thing here..THERE IS NOT NEED TO RUN THE AC AT 62 DEGREES ALL DAY LONG WHILE YOU GUYS ARE NOT THERE....
as for your claim that you paid 3k for a week stay.. let me remind you, you payed 2300.00 for a weeks stay at a 4 bedroom brand new cabin....you cannot add taxes and airbnb fees to this.. as you very well know, we all have to pay taxes ... it is mandated in the usa. if you would like a smaller cabin next time to fit your budget let us know we have some smaller cabins that might fit your budget better..
i understand you have a choice of were to stay and you chose us .We are very grateful for this and tried to please you as good as we possibly could.. We are sorry you feel this way, but please know it was our intention as it is with every guest to please and go above and beyond to make them feel right at home.. We also know , that there are some guest that no matter what you do they are never pleased!!! We truly hope that your next stay at the smokies with be a great one!!!Good luck and safe travels!!!!