I think that you forgot to mention that you rented from us a one bedroom with a side ocean view ( you paid 200 dollar a night) , and that we upgraded you to a two bedroom unit with a partial ocean view that worth 375 dollar a night so any other normal guest would probably be happy about the upgrade except you guys.
I am not sure what is the point of complaining the last day before you check out, normally if a guest have an issue they would complain the same day they checked in.
you guys are just those kind of guest that trying somehow to get free vacation and try to get a refund , I wouldn't recommend to have you as guest,
we have very good experience of 12 years, and only good reviews.
we also have cleaning ladys staff working for us, helping our guest with things they need and we always check the units before someone is checking in.