i do not spent time with this comment, but shortly; this men never mentioned about most of these complains in person, when he spoke with me face to face about his cancellation it seemed because of personal issues like be too sensitive to the noise, and mattress issue. i checked the mattress in front of him and nothing was wrong. is very easy to hide your self behind a pc and an anonymous profile avoiding to public your face. i shouldn't accept a reservation so dodgy, but trusted in the air bnb community, i couldn't be much wrong. i did not expect a good comment from such a person, but this is too much and insane, i can see just anger and revenge, there is no limit to lies and dishonesty. should be because of the strict cancellation, even if he was already aware about it, he should discuss about this with me instead of just leave and call after a wile the air bnb customer service. i will never and ever accept again guests like that,at least a genuine photo of your face shows a sort of commitment, and more important you need to know who are you opening your door or not?? from my experience, so far those that no have a profile photo most of the time it means troubles are coming to you. they just don't care about safety and good manners. i thought that the air bnb company would protect us but it's not.