Perfect house at BellaVida 4 Bedrooms 3 Baths Private Pool ID: 51439
Good place to stay. It wo t be my favorite due the lack of responsiveness from the host. Garbage disposal outside (dumpster) was broken so garbage was largely pile outside. Very unsanitary.
Mr. Daniel, You called me asking for an early arrival at the same day of your check-in date. Early check-in and Late check-out must be requested 48 hours prior. Also, those are considered additional services and subjected to availability. We are a property management company and we have to follow the company's policy and procedures. I was flexible and understanding about your situation but you were asking for the early check-in for free which was not in my power. Since the beginning of our conversation it was explained that there's a cost of one nightly rate before 2 PM (due to inspection, cleaning and sanitization of the property), after 2 PM it would be $45.00 (*which I gave to you for free as a courtesy*). All the check-in and check-out hours are listed in all of our homes' listings and in the Rental Agreement that you have agreed and signed. Since all this was previously advised, the failure of planning and communication was on your part. We take pride in our company and we are always willing to help our guests as long as they communicate in a timely manner with us. Regarding the problem of the garbage container this is totally out of our control since we only manage some properties in this particular community and the community maintenance team would have to fix it. Either way I've reported to them so they can improve the disposal of the dumpster. Regards, Rafael - FVH
We are a company based in Orlando Florida, huge Disney / Universal fans who love to host families from all over the world in our wide variety of vacation rentals! We are confident our vacation home will be a great choice for your next trip! Staying at a vacation home means …