The nice lady you are referring is my cohost who is helping us run that property.
Yes, I wound not be surprised after all what she went through with you and decline not to go through that anymore!
Is specified on airbnb that you would not be meeting with me but the cohost that is why he photo is there!
We are sorry we did not know your special needs but she was in and out of stores to get thing for you which has never happen to her. I was on the phone all weekend to coordinate your demands which were never spelt out before you got there.
No other guest has mentioned that property being dirty except you, who had no other motive other than looking for every reason in the books to request for refunds that unfortunately Airbnb could see through your intensions. After you left the cleaning ladies where there for double their usual time.
How can you as k for additional beds and help with using cachets in the house and when we told you we are 45 minutes away driving with the kids to come help, and you claimed you were not home and would not want us in there with out your presence. Did you really need the additional bed you claim as a single mom with 4 kids you can't open a box and removed the bed from it, after you refused using a mattress because it was not covered?
We understand our guest need their privacy while there but in you case we also understood you intention were geared toward refund that when from requesting days you claimed you wound be there and when that did work next was requesting for poor service.
You had a cheap deal for 7200 sqf villa on 2.5 acres land with pool, sport court and open play field for kids and pets for $285/day with 5 kids, since I know you will obviously be back, considering what you have portrait to be, we will make sure with have a butler, babysitter and orchestra for you.
we advertise 4 beds rooms and 4 beds, and while you where there air conditioner, refrigerator , TVs, cooker etc where working. Those are the basics, all those other cachets there are just an additional "luxury" . They are not always easy to operate because is a SMART home, but they are equally not vital to your basic ADL.
I don't understand the concern about photo and other listening? Please don't betray your inner self.
we don't claim to be sharing our property with 24 hrs handyman services and butlers but with families and guests that appreciate and understand this as a gesture of good will before anything else. Is our pleasure to do whatever reasonably possible to make it an unforgettable stay as has been the case with others.