thanks for your honest feedback, which we will consider, and arrange improvements..
Regarding the charge for late arrival, you booked your stay 2 hours prior arrival, which was for us combined with costs as we had to arrange our arrival for check in from a city 20km away from Vienna.. but after a second tought, we decided it is our responsibility to be there for you and that you dont need to pay for our situation, thats why we discharged the extra costs
Regarding the shampoo, we dont find it hygenic to keep a shampoo in the shower for more people too use the same, and providing the small HOTEL room shampoos, is nowhere stated in our apartament description.
The leftovers of the shampoo in the upper shelf is for 'just in case' situations where guests forgett or lose their own like in your situation
Regarding the coffee and tee, we provide that usually, but as already said, as you booked your arrival in last minute, we run out of it and had no time to fill those items - we apologize for that
We thank you for your stay, and hope you had a good time in Vienna and a safe trip home
Best regards from Vienna