Hi Johnathan, the cleaners take before & after pictures of the cleaning and they did a very good job prior to your arrival. In addition, my landlord inspects their work in between every guest. I'm not sure what you felt was dirty. Cleaning fees are NOT charged to keep it affordable. Requiring guests to place their used towels in the hamper and to wash any dishes that they use, is not "self cleaning". I'm very surprised at your low 2 stars especially after I made several accommodations for you and last minute requests. I checked the email exchanges and we have numerous exchanges so I'm not sure why you felt you were "in the dark". In fact, I emailed with you the most of all the guests I have had thus far. I suspect that you were displeased with the additional $20 for added 2 more guests to your initial 2 guest requirements. There's an old saying "No good deed, goes unpunished."