Vladimira had never mentionned the problem with cat hair, if she had told me, I should have fixed the problem cleaning more the room for example when they were not there. Also, she has never mentionned in her comment that I offer every day tea and coffee and that she was particularly happy with the pancakes on the first day for free. She considered this attention as something normal and never say thanks. About the cleanliness, I would say that I was not really happy on the other hand when I found all their waste in the room after they departure.
About the kitchen, it's a private room for me and if the travelers want to eat something cold using my plates and my fridge, it's possible but it's a favor that I do for them. It's not a necessity. If they want to cook, I consider that they have to participate a little but what Vladimira forgot to mention that I never claimed them the 2€ they owed me. Finally, I would say that if Vladimira and Petra were two charming travelers, the communication was not really easy with them because they just behave as if everything were due especially Vladimira who was not very polite and respectful, Petra was more comprehensive and quite nice.