I refer to Stuart’s review, which I respectfully reject and I am glad that AirBnb allows hosts to reply to unreal reviews.
Worth to underline that I really love being an AirBnb host, I take care of my houses with utmost professionality and seriousness since ever, and as matter of fact I am proud of being a so called “AirBnb Super Host” since more than 1 year already. I do believe reviews as such are extremely important, hosts do need clients’ comments and suggestions, as same can be very much rewarding, or challenging to improve and do better each time.
Going straight back to the guest’s review, it is correct that I had to pick-up some clean sheet for another property, but he is not mentioning that I have politely asked him to do so at the sole condition I was not creating any problem to any of the guests; I do have correspondence stating that it would not be a problem at all. The kitchen is fully furnished, including an oven having double function: standard oven and microwave (instructions are there in Multilanguage). With regards to the shower “unable to drain quick enough”, it would have been worth being noticed about it (if it was really the case) as I have a dedicated staff able to fix any eventual problem my guests can face (if any).
Stuart seems having forgot that I have waited them almost 1,5 hour for check-in (despite we had an appointment at certain time), and he certainly forgot that I have granted him a discount for the parking as he misunderstood the house rules, although they are clearly written into the announcement.
Last but definitely not least, I can see this Guest is fairly new for AirBnb as no many reviews on his behalf, and although I am happy to reconfirm that he respected house rules at the end and he was nice and kind, I would suggest other hosts to be very careful, as reviews might not be fair and real.