Hi Melissa. I do regret that I was not able to be at the building for 4pm and had to push back arrival to 5:30, at which time I did notify you. I apologize again for the inconvenience. We are a donation run facility for Youth Programs and are on a budget. We do the best we can to provide our guests who require a bed to sleep in and can not afford the County B&B Prices a safe and basic place to stay. Most of our guests are busy travelers. We have had guests for a week or more who loved the room and said it felt like home being able to cook in the kitchen and have fires outside and dine outside. As for the toilet paper, We were fully booked and had 25 guests that night. I refill & stock the washrooms every morning. I was not aware of it running out, as no one notified me and I am onsite. I am not sure why you did not notify me of running out. I would have brought some upstairs to you. The Towels were in the washroom for you on the rack by the shower, I'm sorry you missed them.