My utmost goal as a host is for my guest(s) to have a comfortable stay. That's why I have set all my terms on my listing--for full disclosure. However, I cannot make that happen:
[1.] if guests don't voice out their concerns, so that (A) issues may be corrected, if any; or so that (B) listing policies and/or house rules may be adjusted accordingly to meet halfway or anywhere in between; AND
[2.] if guests don't read my terms, and then blame me for it once I (need) to enforce them.
To address the 3 items mentioned in this review (R):
[R-1] I know that I was not "...very demanding..." as Xiaolin had put it, but when asked if they can eat food and have their drink in the bedroom, my reply was, "Sorry, I don't allow those in my bedrooms due to smell, bugs, and stain from possible spills, but you're welcome to choose from any of my 3 dining areas," while pointing out to them the sign I have on my kitchen counter, which are also stated on my listing. Also, if I may add... if you're politely asked to "boil the approximate amount of water needed at a given time," because there are too much unused hot water left in the kettle, it goes towards saving energy and costs and not "demanding".
[R-2] "...the bath to scratch the glass,..." They misunderstood; this is about using the squeegee to wipe off water from the shower door after they shower (water in my city is hard and leaves white marks).
[R-3] The occupancy tax was explained in all my correspondence with guest(s) from booking (I always remind guests, at the expense of being redundant, to ensure they are informed). It is also stated all over the listing (pre-booking message, main description/other things to note, and house rules). Sometimes, I extend a special to guests and absorb the cost of occupancy tax.
There were quite a few major issues that Xiaolin and her husband, Baiding did during their stay, and to name a couple: not keeping my house safe (didn't lock my main door when they went out); and, getting locked out of the bathroom that cost me to have it unlocked...but as a generous and forgiving host whose utmost goal is comfortable stay, I turned the other cheek. I even offered them towel replacement, but they declined. Even though I feel that they were going to be unfair in their review (you get that feeling if you're perceptive, or if you've been hosting for so long, you just get the feeling), I was more than generous and forgiving in my review of their stay despite the hassles they have brought me.
Xiaolin and Baiding didn't voice out their concerns, nor did they ask to clarify things they did not understand--options in which were always given to them (as in, "please let me know if you have questions or need clarification" sort of thing). It's sad that their inadequacies and bias seem to have cost me.
2017 Oct 31, 1429H PDT, Tue