Private self-contained, 2 bedroom beachside unit. Genuinely across the road from a superb beach + grassed reserve, at the quiet end of a no through road. Swim, surf, walk, run, play,read or stroll to the cafe. Great for couples, families, or alone.
We really appreciate that Kelly was easy to contact, quick to reply, and went out of her way to arrange late check in for us. Unfortunately however, we found the house/apartment had a terrible musky odour, bugs (roaches and spiders) and the general cleanliness of the house was no…
So sorry you feel that way Catherine. As I explained afterwards, I concluded the reason there were bugs in the unit was because I had left most of the lights on for 5 hours awaiting your pre-arranged late arrival, and had left the windows and doors open with flyscreens closed due to the heatwave we were experiencing. I had never done that before and was hoping to make your arrival more comfortable but unfortunately it had the opposite effect and attracted bugs through 2 small holes I found in the flyscreens. I was genuinely shocked at your comments (I actually thought you were joking) because I pride myself on presenting an immaculate unit. If you check my other reviews not one of them mention any problem with bugs or cleanliness, or a musky smell. Every review is excellent. All of my guests have been appreciative and full of praise, enjoying their stays. Some are return customers, many plan on returning, and never have I had a dissatisfied guest. In fact the guests that came after you commented on how immaculate the unit was - I had presented it exactly as I always do. I was so concerned by your experience I treated the unit for pests and not one dead cockroach showed up, nor any other bugs. Regarding the cleanliness I am not sure how I could improve - after every guest I dust and wash and dry the surfaces in the apartment - that's 3 times I go over everything. The only place I don't clean every time is behind the stove and fridge for obvious reasons. I am a person who checks and cleans under every couch cushion, in every drawer and under every bed. The unit had been thoroughly cleaned by me the day you checked in but unfortunately I forgot to clean the ceiling of one of the bedrooms where you saw a daddy long legs and a small spider the size of a pea. Many apologies. I hope you found somewhere lovely to stay that was able to please you. :) :)