Escape into the hills of Catalonia in this charming villa with a private pool and insatiable views of the Spanish countryside.
Hello. After returning home from our 5 day stay at the Villa I'm extremely upset and disheartened, it wasn't at all what we'd paid for/expected and certainly wasn't child friendly as marketed. Apologies for the length of my message but these were my concerns whilst at the propert…
Hi Laura, Once again, we are terribly sorry about the issues you have brought to our attention. We have very high standards for customer service and are very diligent with our cleaning and maintenance standards. As we have already been in contact with you about these issues and compensation, I will post the same response as we have sent you by email: There is absolutely no excuse for the cleaning issues you found. This is without a doubt where we have failed. The cleaning department is in charge of the cleaning of the pool area tables, etc. as well as the cleaning of the property. We are dealing with this internally and with the designated cleaners to ensure this never happens again. Please note that we have a cleaning guarantee in place in our terms and conditions which states that any cleaning complaints received must be reported upon arrival at which time we immediately send the cleaners back to the property to resolve any issues. We do wish you could have informed us about this while you were in the villa so we could have taken action and solved the issues in the moment. However, I do understand that you shouldn’t have even encountered this in the first place and we have of course now refunded you the cleaning charge you paid. The pool was reviewed and cleaned the day before your arrival. I can see by the photos of the pool that it looks like there was high wind which explains the leaves on the pool surface; however our records indicate that the PH and chlorine were in acceptable and normal conditions as you can see that besides the surface leaves, the water was in excellent condition. With regards to the dishwasher, our maintenance team performed various tests and could not recreate the incident. However, as you confirmed that you had bare feet while using the dishwasher, please note that if your feet or the floor were wet, touching any appliance this would result in a small shock. This property is one of our most successful properties and we are deeply apologetic that this is our first negative comment in 5 years of representing this villa. :( This will, without a doubt, never happen again. Kind Regards, Dawn Buckler Property Care
A small group of British tourists visiting Barcelona for the Primavera Sound festival. The villa was a well-equipped and spacious house which was a nice break to relax in on the days after the hectic festival. I would recommend for groups of friends if you don't mind spending a …
Hola Thomas, Thank you for your kind words and comments. As an agency that specialises in family villa rentals (with gardens and private pools!) in Catalonia (Barcelona, Costa Brava and Costa Dorada) we take your feedback and suggestions very seriously and continually aim to improve our services. We are glad that you found the property to be convenient for you during your Primavera Sound festival experience! The villa is located just outside the city limits, but it can be accessed by public transportation or rental car. Each of our vacation rentals is hand chosen and selected based on strict standards of quality. We look forward to welcoming you again soon to this beautiful area! Kind regards, The Catalunya Casas Team!
Une super villa Description conforme Adresse que je recommanderai et si jamais je reviens pour des événements au circuit de Catalunya en groupe j essayerai d'y revenir La piscine est un plus après une journée sur le circuit Très agréable pour un voyage entre amis ou en famill…
Bonjour Romain, Nous vous remercions pour vos aimables commentaires! Nous sommes une agence qui se spécialise dans la location des villas (avec jardins et piscines privées) pour des vacances en familles à Barcelone, Costa Brava et Costa Dorada, en Catalogne. Nous prenons vos commentaires et suggestions très sérieusement et nous visons à améliorer nos services continuellement. Nous sommes heureux que vous ayez apprécié la proximité du Circuit de Catalunya et de Barcelone! Nous accueillons beaucoup des invités pour des événements sur la piste, et ils semblent l'apprécier aussi! Chacune de nos locations de vacances sont choisis et sélectionnés sur la base des normes strictes de qualité. Nous sommes impatients de vous accueillir bientôt dans cette belle région! Cordialement, L'équipe de Catalunya Casas!
Hello travellers! We (Catalunya Casas) specialise in memory making. Hand-picked, exclusively managed family villa rentals (with pool and garden!) in Mallorca, Ibiza, and the Barcelona area. Our vacation rentals are close enough to tourist ‘meccas' so as to enjoy all the b…