カスタマーエクスペリエンス

カスタマーエクスペリエンスは、訓練に訓練を重ねたクリエイティブな国際スペシャリスト集団です。オンラインで始まり、オフラインの世界で起こるカスタマー案件が上がってくると、それに対処するのが担当です。金銭トラブル、対人トラブル、ドタキャン、VIPの再予約、Airbnb利用規約違反への「型に囚われない」調停役などなど引き受けています。当チームが求める人材は、人間関係と行動心理学が大好きで、もつれ切った複雑な状況を妙案で解決に導くことに生き甲斐を感じ、怒るユーザーを見ても「親派のプロモーターに変えるチャーンス!」としか思わずむしろ闘志が湧いてくる人。我こそはという方は、ぜひ続きを読んでくださいね...

採用ポジション

Business Analyst, Customer Experience Portland, United States
[Contractor] Customer Experience Business Process Improvement Manager - Manila Manila, Philippines
[Contractor] Customer Experience Love Specialist - Manila Manila, Philippines
[Contractor] Customer Experience Partner Coordinator Manila, Philippines
(Contractor) Customer Experience Site Lead - Manila Manila, Philippines
[Contractor] Customer Experience Team Leader - Manila Manila, Philippines
[Contractor] CX Specialist Social Media - Manila Manila, Philippines
Customer Experience Associate, Tax & Legal - Tokyo, Japan Tokyo, Japan
Customer Experience Business Analyst - Beijing Beijing, China
Customer Experience Social Media Specialist (English with Mandarin) Singapore, Singapore
Customer Experience Specialist - Bilingual Beijing, China
CX Global Service Manager, Homes San Francisco, CA, Dublin, Ireland, Portland, OR
CX Global Service Manager - Trips San Francisco, United States - Dublin, Ireland
CX Insights Manager San Francisco, United States
CX Partner Manager, EMEA Dublin, Ireland
CX Payments Associate (English & Mandarin) - Singapore Singapore, Singapore
CX Payments Associate (English with Japanese / Korean) - Singapore Singapore, Singapore
CX Payments Associate (Portuguese) Dublin, Ireland
CX Project Manager - Agent Tools San Francisco, United States
CX Project Manager - Love San Francisco, United States
CX Tax & Legal Associate, EMEA (Portuguese) Dublin, Ireland
Market Coordinator, MAX French (contract) Dublin, Ireland
Market Coordinator, MAX Italian (contract) Dublin, Ireland
Market Coordinator (MAX), Japan Tokyo, Japan
Market Coordinator, MAX Northern Europe (contract) Dublin, Ireland
Market Coordinator, MAX Portuguese (contract) Dublin, Ireland
Market Coordinator, MAX Spanish (contract) Dublin, Ireland